Avaya IP Office plugin, merge config crashes Outlook

[MartynIPOffice]

We have a customer just installed on server edition 9.1.5 in a virtual environment, they are running the Avaya IP Office plugin in outlook which seems to be working OK. However here's the bad bit - every time we make system changes and merge it causes outlook to crash over there entire network!!!!
Any else experienced this and what was the resolve/root cause?

Thanks
Martyn

 

[itguy604]

maybe try checking the Microsoft Event Viewer to see if there's any error codes logged?

 

[snowman50]

I had an issue were I loaded tapi2 on a PC.

When I use the dialler programme to test the tapi it would disconnect all the drives on the customer PC.

Each shared drive would show a Red x against them.

Some else mentioned this recently on another post testing manager on windows 10.