Recent content by genesmitty

Solved. Thank You

I apologize if this has been covered elsewhere in the forums. I have searched quite a bit and cannot seem to find anything that will tell me what i need to know. I would like to export the information found in Form 9, Desktop Device Assignments into a spreadsheet. I've inherited an older...

Ok, False alarm. I figured out that CPN table meant Calling Party Number. I also learned that there is a second page of options under the Forms page. Thanks for pointing me in the right direction.

I'm not 100% sure how to tell with Embedded/Card. I have access to the web based portal for the phone system, and i have access to the console. Is the CPN Table something i can go back in and reconfigure? I've reconfigured the CLID on a Nortel switch before, but this Mitel is like speaking...

I am running an SX-200_ICP_4.0.4.9 MX. If a non DID station calls out, the outbound caller id shows the main number of the location. All of my DID lines show the 3 digit ext, i.e. 797, 502, etc. I'm mainly an Avaya guy, so finding my way around this Mitel box i've inherited has become quite...

Im running a Mitel SX200 system. I'm looking for a way to make it so that i can have multiple line appearances and be able to call out using the appropriate line when needed. i.e. when i pick up line 507, outbound caller id shows 507 when i pick up 575, caller id shows 575. Any ideas would be...

closing this ticket as it has been solved by our vendor. The 2nd trunk in our incoming trunk group was down.

additional note. This is an Avaya Definity G3 switch running R012i.01.1.414.1

Im having an issue that has got me pretty stumped. i have 2 attendant consoles. the console are in a hunt group together. 5000 and 5001 If i try to make 2 calls in at the same time, one will get picked up and answered fine, but the 2nd one will continue to ring even though the attendant is...

I made the change, and now only 1 person at a time can be logged into the queue. i think it's because they login by using the ABR Dial list... instead of by just hitting Auto in. Is there a document that explains in detail how to setup a call queue and vdn and vectoring in order to get this...

So i just have to set measured to Internal? Whenever i try that i get an error "object in use, please try later" Does everyone need to be logged out of the queue?

Voice System name: tln - HUNT GROUP Group Number: 4 ACD? y Group Name: Reservation TLN Queue? y...

I have an Avaya Definity switch. We recently purchased BCMS VU in order to do call tracking for one of our hunt groups. I've got the whole client/server portion setup, but i'm hitting a snag on getting the server to pull information from the switch. The root of the problem seems to be that...

Thanks, i'm looking into that. one thing that i should mention, the problem occurs also if i dial 269-0521, not just when i dial the full 10 digit

It said that the extension was not found. I apologize for not knowing exactly how to say what i'm looking for... i'm still pretty new at this. I understand that the DID numbers are provided by the Telco. but i was thinking that there was something in the switch that says, if a call comes in...