genesmitty
IS-IT--Management
Im having an issue that has got me pretty stumped. i have 2 attendant consoles. the console are in a hunt group together. 5000 and 5001
If i try to make 2 calls in at the same time, one will get picked up and answered fine, but the 2nd one will continue to ring even though the attendant is pushing the button to pick up the call. I can recreate this every time i try to make 2 calls in at the same time, however it also seems to happen randomly on the first call that comes in from someone else. Initially i tested with one of the consoles in night service, so everything was done on 1 console. when i turned the night service off the call that couldn't be answered rang back and forth between the two consoles and still wouldn't pick up. i've tried replacing both consoles with no luck. I also replaced the line card in the switch.
I'm at my wits end here. Any ideas?
If i try to make 2 calls in at the same time, one will get picked up and answered fine, but the 2nd one will continue to ring even though the attendant is pushing the button to pick up the call. I can recreate this every time i try to make 2 calls in at the same time, however it also seems to happen randomly on the first call that comes in from someone else. Initially i tested with one of the consoles in night service, so everything was done on 1 console. when i turned the night service off the call that couldn't be answered rang back and forth between the two consoles and still wouldn't pick up. i've tried replacing both consoles with no luck. I also replaced the line card in the switch.
I'm at my wits end here. Any ideas?