Modify Hunt-Group to work with BCMS VU

[genesmitty]

I have an Avaya Definity switch.
We recently purchased BCMS VU in order to do call tracking for one of our hunt groups.

I've got the whole client/server portion setup, but i'm hitting a snag on getting the server to pull information from the switch.

The root of the problem seems to be that the hunt group i'm working may not have been setup correctly. There do not appear to be any VDN's, Skills, Vectors or VRT's

I will post an immediate reply with a printout of the huntgroup setup

Thanks in advance for any assistance in this matter. Part of me thinks i'm just going to have to start from scratch, but i'm trying to avoid that if at all possible.

 

[genesmitty]

Voice System name: tln - HUNT GROUP

Group Number: 4 ACD? y
Group Name: Reservation TLN Queue? y
Group Extension: 6855 Vector? n
Group Type: ucd-mia Coverage Path: 855
TN: 1 Night Service Destination: 6892
COR: 1 MM Early Answer? n
Security Code:
ISDN Caller Display:

Queue Limit: 10
Calls Warning Threshold: 2 Port:
Time Warning Threshold: 2 Port:








HUNT GROUP


AAS? n
Measured: none
Supervisor Extension:
Priority On Intraflow? n
Inflow Threshold (sec): 999
Controlling Adjunct: none




Multiple Call Handling: none

Redirect on No Answer (rings):
Redirect to VDN:
Forced Entry of Stroke Counts or Call Work Codes? n




HUNT GROUP

Message Center: none






LWC Reception: none



First Announcement Extension: 6890 Delay (sec): 10
Second Announcement Extension: 6891 Delay (sec): 40 Recurring? y







HUNT GROUP
Group Number: 4 Group Extension: 6855 Group Type: ucd-mia
Member Range Allowed: 1 - 200 Administered Members (min/max): 1 /6
Total Administered Members: 6
GROUP MEMBER ASSIGNMENTS
Ext Name (24 characters) Ext Name (24 characters)
1 : 6858 Agent1 14 :
2 : 6850 Agent2 15 :
3 : 6852 Agent3 16 :
4 : 6857 Agent4 17 :
5 : 6853 Agent5 18 :
6 : 6854 Agent6 19 :
7 : 20 :
8 : 21 :
9 : 22 :
10 : 23 :
11 : 24 :
12 : 25 :
13 : 26 :

At End of Member List

 

[AvayaTier3]

Measured: internal (BCMS)
Measured: external (CMS)
Measured: both (BCMS + CMS)

Same settings for vdn and trunk-groups

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[genesmitty]

So i just have to set measured to Internal? Whenever i try that i get an error "object in use, please try later" Does everyone need to be logged out of the queue?

 

[AvayaTier3]

yes, "object in use" means agents are logged in.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[LoopbackJack]

You will need to have everyone log out of the hunt group before you can set the measument selection.

 

[genesmitty]

I made the change, and now only 1 person at a time can be logged into the queue. i think it's because they login by using the ABR Dial list... instead of by just hitting Auto in.


Is there a document that explains in detail how to setup a call queue and vdn and vectoring in order to get this to work correctly... i'd gladly RTFM if only i could find one.