Recent content by flyguy2

Use IE and check the compatibility mode. You have a browser issue. To prove it, try putting in 7777 as the PIN and you will see that the PIN is rejected. When you put in the correct PIN, it is accepted but you browser doesn't advance to the next web page.

This is an old note that I found; 54xx Upgrades (please wait …) Digital Phone upgrades are disabled by default in IP Office version 4.1+. This often results in a ‘Please Wait…’ message displayed on early digital phones being installed on a new system. The error message typically states that...

Just for giggles; 1. Add a hunt group on the IP500 and turn voicemail on 2. Add the original user to the hunt group 3. Go to voicemail Pro and customize the Hunt group VM box and do a leave mail action that sends the mail to the intended user 4. Chg the ICR and send the copper line to...

Do you have an Incoming Call Route for the line pointed at the user?

Nice. Of course that assumes no upgrades but what the heck, it's a start. Thanks Star for you

How can I tell the version of a Merlin Messaging? Is there a code I can dial? I don't have a PC that can connect to the mail. Thanks

Make sure you disable your wireless connection if you're using a laptop to connect.

I think the "A" is a max of 6 ports and the "C" can go up to 12 ports of voicemail.

I had the same problem with a new install on server 2012. My fix; erase security settings and reset as mentioned above uninstall voicemail pro and all associated folders with voicemail pro. reinstall by "run as Administrator" rather than installing with my account that had full admin rights...

You could set up mobile twinning for a user and check the "twinned when logged out" box. Have the user logout their phone when they leave and have the twinned destination be an analog set that is connected to a strobe light. Give folks a pickup button to pickup the call from the strobe...

launch monitor and see what you are sending outbound

I think it's Apnet 3.5 on server 2012 that has to be installed in order for all the IIS settings to be properly programmed.

I have. Mine was a user right issue. Make sure that there is no user right assigned to the phones in each location or make sure that the user rights at each site are the same. I mean IDENTICAL.

Thanks, now I just need to find the correct equipment and I'll let you all know how it goes. At least it's a new install and I'll have some time to test it. Thanks for all your help.

You could always use the IP Office Database Collection worksheet that Avaya built a long time ago.http://files.engineering.com/getfile.aspx?folder=25b989ba-c611-4b57-a018-9f697636025c&file=IP_Office_Database_Template.xls