Outbound caller id

[rstel]

Customer has 406 4.2 software. Customer said their extension use to display on out bound calls. They state carrier is not blocking it. Checked programming everything looks correct. ARS route for each ext is built with NSi817756xxxx for each ext. Any ideas.


rstel

 

[joe2938]

what has changed since call id has stopped working, I would bet the line provider has made a change on their end.

 

[Telecomboy]

I always use NSi817756e

 

[rstel]

Telcomboy,

I tried it with Nsi817756E, didn't work. Is there a difference in e & E

 

[Telecomboy]

I bet the provider is not allowing it then. Maybe they did an update and it changed.

 

[joe2938]

I bet they did an update on their end, work with line provider to resolve, also make sure they allow you to modify your outbound caller id

 

[flyguy2]

launch monitor and see what you are sending outbound