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Recent content by flopeedo

  1. flopeedo

    Auto-in for Basic Hunt Group

    I figured it out. I had to disable EAS under system-parameters features. This then allowed me to set the group to ACD - Y and Skill - N. With out disabling that feature it will not let you do that. Last issue. the auto-in button i configured for this user now just beeps at me. Any ideas?
  2. flopeedo

    Auto-in for Basic Hunt Group

    Screen 1 and screen 2
  3. flopeedo

    Auto-in for Basic Hunt Group

    It is set to ucd-mia
  4. flopeedo

    Auto-in for Basic Hunt Group

    Joe, Thanks for the reply. I know the group is configured correctly, but I don't want it to be a skill group. I want it to be just a basic hunt group with RONA, but I can't do that unless I make it a RONA. I have seen this enabled on another CM system, but they didn't have any agent licenses.
  5. flopeedo

    Auto-in for Basic Hunt Group

    I want to use Auto-In and Aux for basic hunt group users (which I have seen on another system). However, when I try to program the exact group under the button I get the error "Field must be blank for EAS work mode buttons (EAS Skill not accepted) I believe in order to do this you have to set...
  6. flopeedo

    Call Park Pickup

    It did have a coverage path, but I double checked that coverage path and noticed that DND/SAC was set to n. Switched and its now working.
  7. flopeedo

    Call Park Pickup

    Thanks. That fixed it. Not sure if you can help me with Send All Calls. I set up the FAC Send All Calls Activation: *3 Deactivation: #3 This fits the dial plan, but when I dial abrv-dial list system, which is set to *3 it gives a busy single. When I dial #3 I get three beeps. I have tried...
  8. flopeedo

    Call Park Pickup

    I have configured call park on our system (CM S8300), and I can park calls just fine. The call pickup isn't working. I have a feature access code set to call pickup, which is how you pick up a parked calls, I believe but i get a fast busy. Any ideas?
  9. flopeedo

    Allow outbound 443 to public IP Address

    I have a cisco 2821 router and I need to allow outbound 443 traffic on a private IP, to a number of Public IP's, nothing inbound. I know I need to do a NAT statement with an access list, but I am lost on the exact configuration with having large number of public IP's (10 to be exact). Any ideas.
  10. flopeedo

    Agent gets auto-logged out

    It was the auto-login setting. Its now working. Thank you everyone.
  11. flopeedo

    Agent gets auto-logged out

    I have created my FAC 5001, I then enter my agent-id and it beeps three times and the aux-work lights up for about 10 seconds, and then it seems my agent isn't logged in anymore. Any ideas of what step I am missing, or what I am doing wrong?
  12. flopeedo

    "agnt-login" Button type not allowed on this station type or module

    When I add feature access code *22 to login it gives me dialtone after it enters those digits, but when I try to enter the agent ID extn it goes fast busy after I enter the third digit. Any Ideas?
  13. flopeedo

    "agnt-login" Button type not allowed on this station type or module

    I have an s8300 with a G450. We have a few Elite Agent Licenses and I have configured the agent ids, but when I try to add the agnt-login button to the station I get this error "agnt-login" Button type not allowed on this station type or module Any ideas of what I am missing?
  14. flopeedo

    Voicemail Pro Password Reset on Server Edition

    We have an IP Office Server Edition and when you install the software you have to change the password to the Voicemail Pro client. The user that set it up for our company is no longer here and we now can't access the VM Pro client - online (offline isn't an issue). Does anyone know how to reset...
  15. flopeedo

    Outbound calls conference in voicemail box

    Phonetastic is correct, when I mentioned it conferenced the voicemail that is what is happening. Its not the call recording (I did use the VRL, but Chronicall instead of Contact Store). In short when the digital phones make an outbound call, once the call is connected everyone on the call will...

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