Call Park Pickup

[flopeedo]

I have configured call park on our system (CM S8300), and I can park calls just fine. The call pickup isn't working. I have a feature access code set to call pickup, which is how you pick up a parked calls, I believe but i get a fast busy. Any ideas?

 

[AvayaTier3]

display feature-access-codes                                    Page   1 of   9 
                               FEATURE ACCESS CODE (FAC)

Call Park Access Code: *6
Answer Back Access Code: #6

Retrieve parked calls by dialing the Answer Back access code and the extension
where the call was parked. Or press the same Call Park button used to park the
call.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[flopeedo]

Thanks. That fixed it. Not sure if you can help me with Send All Calls. I set up the FAC

Send All Calls Activation: *3 Deactivation: #3

This fits the dial plan, but when I dial abrv-dial list system, which is set to *3 it gives a busy single. When I dial #3 I get three beeps. I have tried swapping the codes around, but whatever is in SAC activation I get a busy signal. Not sure what I am missing.

 

[AvayaTier3]

*3 from station 1234 activates send calls for a cover path for station 1234
#3 from station 1234 deactivates send calls for a cover path for station 1234

does station 1234 have a cover path assigned to it?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[flopeedo]

It did have a coverage path, but I double checked that coverage path and noticed that DND/SAC was set to n. Switched and its now working.