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Auto-in for Basic Hunt Group

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flopeedo

Programmer
Sep 30, 2011
23
US
I want to use Auto-In and Aux for basic hunt group users (which I have seen on another system). However, when I try to program the exact group under the button I get the error "Field must be blank for EAS work mode buttons (EAS Skill not accepted) I believe in order to do this you have to set ACD to Yes, but I can't do that because it requires me to the group to be a skill group which I don't want it to be a sill group.

Any ideas?
 
it needs to be a split skill is for expert agent, most likely you have the hunt group configured incorrectly
 
Joe,

Thanks for the reply. I know the group is configured correctly, but I don't want it to be a skill group. I want it to be just a basic hunt group with RONA, but I can't do that unless I make it a RONA. I have seen this enabled on another CM system, but they didn't have any agent licenses.
 
Can you post your config of this on page 2 you can set skill to no
 
Screen 1 and screen 2
Screen_1_rsdkql.jpg

Screen_2_s0ggus.jpg
 
change to to ACD yes and on page 2 set skill to no
 
I figured it out. I had to disable EAS under system-parameters features. This then allowed me to set the group to ACD - Y and Skill - N. With out disabling that feature it will not let you do that. Last issue. the auto-in button i configured for this user now just beeps at me. Any ideas?
 
well you need to know the acd log in code length as well as the log in code, most likely the issue
 
look at your feature codes and see if a auto-in code is defined
 
also make sure to program the aux and log out code, when you sucessfully log in the aux lite will light up then you can hit the auto-in button to receive calls.
 
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