Auto-in for Basic Hunt Group

[flopeedo]

I want to use Auto-In and Aux for basic hunt group users (which I have seen on another system). However, when I try to program the exact group under the button I get the error "Field must be blank for EAS work mode buttons (EAS Skill not accepted) I believe in order to do this you have to set ACD to Yes, but I can't do that because it requires me to the group to be a skill group which I don't want it to be a sill group.

Any ideas?

 

[joe2938]

it needs to be a split skill is for expert agent, most likely you have the hunt group configured incorrectly

 

[joe2938]

What is your group type set to?

 

[flopeedo]

Joe,

Thanks for the reply. I know the group is configured correctly, but I don't want it to be a skill group. I want it to be just a basic hunt group with RONA, but I can't do that unless I make it a RONA. I have seen this enabled on another CM system, but they didn't have any agent licenses.

 

[flopeedo]

It is set to ucd-mia

 

[joe2938]

Can you post your config of this on page 2 you can set skill to no

 

[flopeedo]

Screen 1 and screen 2

 

[joe2938]

change to to ACD yes and on page 2 set skill to no

 

[flopeedo]

I figured it out. I had to disable EAS under system-parameters features. This then allowed me to set the group to ACD - Y and Skill - N. With out disabling that feature it will not let you do that. Last issue. the auto-in button i configured for this user now just beeps at me. Any ideas?

 

[joe2938]

well you need to know the acd log in code length as well as the log in code, most likely the issue

 

[joe2938]

look at your feature codes and see if a auto-in code is defined

 

[joe2938]

also make sure to program the aux and log out code, when you sucessfully log in the aux lite will light up then you can hit the auto-in button to receive calls.