Recent content by Demce0501

Did Avaya just rename Equinox to IX Workplace? It looks exactly the same as the current Equinox client we use. Hmmm.

Hi, we currently utilize Avaya IPO, and the Equinox client for our remote users, to take calls for our call center. It is ok at best, but does act up at times. Are there any other options other than Equinox, something reliable? Just curious to know what's out there, as far as client to use...

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As the title says. We have remote users that VPN in, and use the Equinox client for taking/making calls. Most of the time, things are fine, take calls, make calls, hold, transfer, no issues. At times, when someone goes to transfer a call, the call is transferred, but the line is not release...

Using VMPro. I can't be sure if a system reboot fixed it, or changing to 15 seconds did, but it seems to be working.

Joe - I'll give this a shot. Was noticing some odd behavior on it, so I rebooted. Solved some problems. I've tried every different ring mode to see if it made a difference.

Yes, group B is our inbound call center fielding 1k calls per day. That group has queuing turned on. I'm wondering if I need to turn on group A queueing in order for the call to wait for a member of group B to answer?? I'll try monitor as well.

IPO V11 Having an issue with a hunt group A with one member Group A Queuing off No Answer Time 20 Overflow Time 20 Overflow Mode Group Immediate Overflow: no active agents Over flow to Group B with numerous members. When the member from group A is on the phone, the call immediately goes to...

Has anyone had a look at Contact SWEET for IP Office? I've been using Xima Chronicall for a while now and wondering if Contact SWEET is any better?

I "can" use the native Skype for biz client to make and receive calls, but its through and on prem SFB server. I do have a hybrid deployment for SFB, but I haven't figured out how to connect my IPO to the cloud SFB yet. Not sure if I'll even explore that route. Also - MS is moving towards...

Pepp, you were right. If the codecs are in the wrong order, you will get that error. You do have to choose custom, and put the same codecs in, with the same order. Thanks for the help.

I'll give that a shot - thanks.

Just upgraded 5 IPO's from 8.1 to 11. Everything works great, but on two of 4 IP Office SCN lines - I'm getting "Incompatible codec settings detected. Media path may not be operational" The lines do work though. The settings are the same as two other lines that don't have this error. The...

IPO v9.1.10.0 I have a 5 site SCN, with one IPO acting as the central, with 4 IP Office Proprietary SCN lines to each branch. At some of the branches, additional IPO SCN lines have appeared with 0.0.0.0 IP addresses. I didn't create these lines. Is this normal?

The answer is yes. I'm running IPO 8.1 and fully integrated via SIP trucks to SFB 2015. Wasn't easy - here is a great article. http://www.networknet.nl/apps/wp/archives/2614