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Recent content by dbuxton101

  1. dbuxton101

    Small Community Network On WAN Port

    Hey, I have been through a long ticket with Avaya about SCN issues via WAN. Basically if you have ACCS, IPOCC or some CTI application you are going to have issues with call control from other sites. So as a rule, I would suggest sticking with LAN1 to LAN1. Chassis are not too expensive
  2. dbuxton101

    Phones Not using Direct Media when they should be

    Hey Intrigrant, Forget the trunks, I have tested this between 2x IP Phones at site A registered directly to the IPOSE at site B, which match all requirements you have listed. Still no direct media. Interestinly there is another site (site D) we have just setup and their phones are getting...
  3. dbuxton101

    Phones Not using Direct Media when they should be

    10.1.1 MPLS with QoS
  4. dbuxton101

    Service Level Threshold

    Hey effort, Yes I thought this was the case based on the descriptions of the formula values. It was suggested to me I could change the formula to the below but this has not worked ((%Calls_Answered-%Calls_Answd_Aft_Threshold(20)) is the calls answer within 20s (Calls_Abandoned- Calls_...
  5. dbuxton101

    Phones Not using Direct Media when they should be

    Hey All, All required settings a in place for direct Media to work. IP Handset and line all use same codec (G711) but direct media is not happening. I have a H450 connecting Site A & B together IP Handset is at site A but is registered to site B with a site A IP address. IPO500 is also at...
  6. dbuxton101

    Service Level Threshold

    thread959-1472118 I want to calculate the number of calls Answered < 20 seconds. The service level threshold is applied to both Short Abandoned Calls and the Answer Call Threshold. How can I exclude short abandoned calls ie ignore calls abandoned within 5 seconds (as apposed to 20). The...
  7. dbuxton101

    ACCS callback request

    no you need to buy call back request off APS. If you get it please let me know https://www.youtube.com/watch?v=4ae_umJU5Ac
  8. dbuxton101

    Voice Mail Pro - Route by extension

    In voicemail pro, is there a variable I can use to route by the extension number dialing the shortcode? ie extension 3923 dials *6000 which does Y and extension 3924 dials *6000 which does Y I realize I can achieve this by using user based shorcodes however I want to cut down the ammount of...
  9. dbuxton101

    R10.1 sip trunk with DDI's

    tried call routing method = to header ?
  10. dbuxton101

    Avaya IPO SE Voicemail Pro goes offline 1-2 time per month.

    Have seen this. Was fixed by patching to 10.1.1. 10.0.5 might also do the trick
  11. dbuxton101

    IVRConfig::GetRecord: Possible Bad PBX Configuration

    thread940-1773357 Continuously getting this come through the alarms on an IPOSE - IVRConfig::GetRecord: Possible Bad PBX Configuration - record len=15775, stream(0xf6e0f520 len=3451), Ignoring 4 bytes - abort loading!| Has anyone seen this one?
  12. dbuxton101

    Avaya ERS Switches

    I took our in-house one apart and disconnected half the fans. Been 5+ years
  13. dbuxton101

    IPOSE - SCN Failover to ISDN

    great found it! Page 18 of Avaya-IP-Office-Product-Update-Release-9.0.pdf
  14. dbuxton101

    R10.1 IPOSE Virtualized on AWS

    What is the difference between CPE and hosted?
  15. dbuxton101

    IPO SE 9.1.12 SD card error System not running on system SD primary software

    well actually I have fixed this by formatting and re-creating in the past. But this trick only works some of the time.
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