Recent content by DanACS

It pre-populates/lets me edit the address if i use an IP Address, if i use an FQDN i can't edit it and subsequently cant save any changes for the WebRTC address or disable the integrated phone. Dont worry about the port - i was forwarding a through an ASBCE relay. it doesnt make any difference...

When i connect to the WebUI through an FQDN and click the settings cog the "IP Office Contact Center Server" field says "Host Name" and cannot be edited stopping me from saving a change to the integrated phone. I seem to recall there being a file i need to edit on the IPOCC server but cant...

You can stream MOH using LINE:[SCN Line],[MOH Source] in the telephony/tones and Music section ACSS - SME APSS - SME APDS - Unified Communications ACS - IP Telephony ACA - IP Telephony

Log onto :7071 - port 22 will be disabled in firewall settings. ACSS - SME APSS - SME APDS - Unified Communications ACS - IP Telephony ACA - IP Telephony

Cant remember the password for the zipped file - can anyone remind me? ACSS - SME APSS - SME APDS - Unified Communications ACS - IP Telephony ACA - IP Telephony

What sort of phones are the new endpoints? ACSS - SME APSS - SME APDS - Unified Communications ACS - IP Telephony ACA - IP Telephony

Silly question but have you got an IP route? Had the same symptoms when I got used to installing via an SBC then did one without and missed the IP route. ACSS - SME APSS - SME APDS - Unified Communications ACS - IP Telephony ACA - IP Telephony

Did it ever work? what's the software version and PCS of the system? ACSS - SME APSS - SME APDS - Unified Communications ACS - IP Telephony ACA - IP Telephony

Have you got media security settings set to preferred in IP Office? Are the IVR announcements in the correct folder? ACSS - SME APSS - SME APDS - Unified Communications ACS - IP Telephony ACA - IP Telephony

the system password in the IP Office you detailed is the what the TAPI connector in IP Office uses so don't change this or you will break the IPOCC. If the customer has changed the IPO Admin Password this will be in security settings / Service Users - this is only used by the IPOCC if they are...

Hi, I want to have a call flow to update some features on the callers IP Office settings such as setting a call forward number and was using Select Generic Command/Change User or Group Configuration/Set feature within Voicemail Pro I am trying to use the "From User\Group Mailbox" with $NAM to...

As long as this is not an IP Office server edition with the IP500 as an expansion, yes you are fine as per AACon. (if it's a windows machine you are ok) If it's a Server Edition the licencing will be wrong to migrate to a virtual environment ACSS - SME APSS - SME APDS - Unified Communications...

For voice - I set it up on the IP Office with internal Auto Answer and "FF" ACSS - SME APSS - SME APDS - Unified Communications ACS - IP Telephony ACA - IP Telephony

Have you set the voicemail password in security settings and put in in the VMPro client? ACSS - SME APSS - SME APDS - Unified Communications ACS - IP Telephony ACA - IP Telephony

Can IPOCC play a beep or whisper on auto answer - i've set it system wide but the call is just presented to the agent without any audible alert. ACSS - SME APSS - SME APDS - Unified Communications ACS - IP Telephony ACA - IP Telephony