Avaya IP Endpoints added to system - Phones stay unlicensed

[Schaef87]

Setup:
IPO 10.0.1.0
Phone system had 26 Avaya IP Endpoints for 9608's.
We added 5 additional licenses and applied to the system, only to find that the sold to was wrong and we had to re-apply the old license file.
Fixed the sold-to with Avaya and recieved the new license file. Applied. SSA shows 31 licenses, 26 in use.
The client then plugged in their new phones and when trying to log those phones in, they show "No Available Licence"

I have tried:
Rebooting the CU.
Rebooting the affected Unlicensed phones from Monitor.
Deleting and recreating the H323 extension in Manager and re-registering in Monitor.
During all of this, SSA shows that only 26 licenses are in use.

Any ideas on what to try next? Or if I am missing something?

Programming should make you feel like god. But it doesn't because there are rules.

 

[holdmusic34]

Are any licenses reserved for IP endpoints as well?


A madman with a taste for speed.

 

[Schaef87]

No, I checked. There are no Reserve licenses for any of the extensions.

Programming should make you feel like god. But it doesn't because there are rules.

 

[joe2938]

Then are the additional license showing as valid if so reach back out to Avaya

 

[tlpeter]

Are the 5 IP endpoint licenses valid?

BAZINGA!

I'm not insane, my mother had me tested!

 

[DanACS]

What sort of phones are the new endpoints?

ACSS - SME
APSS - SME
APDS - Unified Communications
ACS - IP Telephony
ACA - IP Telephony

 

[Archangel58]

I have found that sometimes when you create the several extensions in anticipation of future additional staff, the system automatically reserves licenses for those extensions and will give that error for new numbers added beyond the license limit (including the count of virtual extensions).

What I had to do was delete some (or all) virtual extensions before adding a new number OR delete the number of the extension I was planning to deploy, turn on Auto-create Extension and User, deploy and register the new extension, then turn off Auto-create.

I hope this helps.

 

[Schaef87]

The licenses are valid, SSA shows 31 IP endpoints.

Archangel58, I will look into that next. If i have to delete all the extensions and recreate them I will. I removed all the virtual extensions already, but the system never goes over 26 licenses in use.

Programming should make you feel like god. But it doesn't because there are rules.

 

[tlpeter]

Is it an IP500 or a SE?
I doubt that it is a SE but it reacts a bit different on the licensing.
I have had issues with ip endpoint licenses and weblm. A reboot of the SE (which hosts the weblm) fixed it.

BAZINGA!

I'm not insane, my mother had me tested!

 

[Schaef87]

It is an IP500v2.

I double checked the PLDSKeys.xml and verified that it shows 31 Avaya IP Endpoints.

We removed all the extra extensions and they have enough available to get by for now, but they are going to need those new licenses soon, so this is just a bandaid. I also regenerated the licenses through PLDS and applied that new license file, but there was no change.

Programming should make you feel like god. But it doesn't because there are rules.