Recent content by ChuckIPO

Make sure you meet the minimum specs for the One-X Portal server...however long start ups are not uncommon. Server PC Requirements one-X Portal is currently supported with all components installed on a single server meeting the following requirements: · o Operating System: Windows 2003 or...

Bare with me, as I've only set this up once and with one minor change it worked. Below is what I remember doing. I installed the latest TAPI software off the IP Office User CD (version 4.2.29), the installation required a reboot. Once I rebooted the installation continued and found the IP...

I have this working on Windows 7 Pro with Office 2007. The 9 to access an outside line is defined under 'Phone and Modem' on the PC, not your TAPI settings. settings and then 'My Location'. Select Edit for 'My Location' and you can configure rules for dialing; local, long distance, and any...

I just started playing around with One-X Mobile Lite on the IPO, one thing I noticed is that it utilizes the FNE codes, however you can not enter a * key in the iPhone app, has anyone found a work around for that? Chuck Hergenroder ACS - Implement: IP Office AEC Group

Can anyone recommend a TTY device that works well on an IPO? The Avaya Uniphone 1140 states it only works on CM. Chuck Hergenroder ACS - Implement: IP Office AEC Group

I'll back up LRB45, Computer Instruments eIVR product is your best bet to accomplish this on the IP Office. We have rolled it out to multiple clients. Chuck Hergenroder ACS - Implement: IP Office AEC Group

It appears in R5 you don't need the zip file, unlike the Avaya IPO R5 upgrade documentation suggests. In Manager you follow the instructions above from tlpeter. The menu item is 'Upload Voicemail Files' from within Embedded File Management. Chuck Hergenroder ACS - Implement: IP Office AEC Group

If you're upgrading a 406V2 or a 500, you will need the G711.zip file. This contains the files that need transfered to the card. Chuck Hergenroder ACS - Implement: IP Office AEC Group

Does anyone know of an Appointment Reminder solution that will work with IPO? I have a customer that is looking to automate calling their customers a day in advance to confirm their delivery of goods. They also want the called party to be able to 'zero' out and be transfered to their Customer...

Can you connect a Blackberry to an IMAP server if its connected to a Blackberry Enterprise Server? Chuck Hergenroder ACS - Implement: IP Office AEC Group

Anyone seen this before. I'm getting 2 errors when launching CCV. 1) Coudn't connect to Delta Server, stopping CCV. 2) Network Error, Permission denied whilst connecting to server machine or process. I'm assuming this isn't a CCV issue, but I've never seen the 2nd error message bafore. I...

I just setup CCC and want to use Phone Manager for the agents. Do I need Phone Manager Pro licenses for the agents to utilize the Agent Mode feature, or is that licensing part of the CCC Agent licensing? When ever I try to login to Phone Manager, as soon as I select the IPO the Expand button...

I had this happen once, I had to reinstall the Crystal Component ont he server.

We are in the pre-sale process with a customer who is going to have a 412 and 406 SCN'd together across their campus. The calls will come across two PRI's connected to the 412 in the primary building. Any incoming or outgoing call will route across the SCN. If I have the Delta Server...

I'm having the same problem with a customer. We installed two weeks ago and the service crashed 4 times already. I'm getting an error in the event log stating: The voicemail service terminated unexpectedly.