UMS Web Service - Logon Problem

[paul3461000]

I can't logon to the UMS Web Service.

I have UMS licenses installed (10).

I have UMS Web Service enabled for the user.

I been able to make IMAP work with the same account I am trying to logon to the web service with.

 

[TomMills]

what happens when you try to log in?

 

[paul3461000]

The error is:

Incorrect login, please try again.

I've double checked the voicemail pass code and am using the name to login as the manual spicifies. I have also tried the extension and full name just to try but I get the same results.

 

[tlpeter]

It works for me
Are you sure the name is correct


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[paul3461000]

Yes the name is right. I tried other accounts too.

 

[tlpeter]

Did you reboot the server ?


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[IPOfficeIreland]

if you are using the voicemail password and user name is correct, plus valid UMS license, and UMS enabled for user then check

IIS Settings - Default website - properties, home directory is set to C:\Program Files\Avaya\IP Office\Voicemail Pro\phpVMWeb\Voicemail

And documents contains
login.php, main.php and webvoicemail.xml

 

[paul3461000]

I tried rebooting server, no help.

I tried settng the home directory to C:\Program Files\Avaya\IP Office\Voicemail Pro\phpVMWeb\Voicemail but I got the same results.

 

[paul3461000]

Finally successfully logged in.

I did a repair on .NET 2.0., that didn't seem to help.

Next I did repair of the VMPro installation then I was able to logon.

Thanks to everyone who contributed.

 

[tlpeter]

Then probably you installed vmpro before you installed or enabled IIS !!!

You will never forget that anymore


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[paul3461000]

No, IIS was installed already.

I think it was just a bad install on the first go around.