Mitel 3300 Voicemail - The entered value is out of Range

[Jose Moreno]

Needed to reset my Receptionist V/M because she couldn't access her V/M and now I see this:

Have anyone encouter this? The entered value is out of range? Cannot figure this one out.

 

[george3283]

Needed to reset my Receptionist V/M because she couldn't access her V/M and now I see this:
View attachment 2006
Have anyone encouter this? The entered value is out of range? Cannot figure this one out.

Needed to reset my Receptionist V/M because she couldn't access her V/M and now I see this:
View attachment 2006
Have anyone encouter this? The entered value is out of range? Cannot figure this one out.

Maybe check that passcode meets requirements

 

[Jose Moreno]

Maybe check that passcode meets requirements

Wish that was the issue but no. Password is not the issue.

 

[jpruder]

Does mailbox 0 have 7000 as it's extension?

 

[Jose Moreno]

Does mailbox 0 have 7000 as it's extension?

no

 

[Jose Moreno]

Here are the log errors created when adding voicemail:

 

[jpruder]

Does DBMS Check full show any errors?

 

[Jose Moreno]

Does DBMS Check full show any errors?

Whats DBMS?

 

[jpruder]

That is a maintenance command i.e. DBMS Check Full to see if there are database errors

 

[Valamagules]

In Voicemail Option, you will find how many digit should a voicemail be. The default value is 3, so I think it’s throwing this error because your extension range is 4 but the vm is still set to 3.

Make sure you set the value to match the extension range which in your case 4.

Warning - if you change this , it will reset all your voicemail db.(wiped clean).

 

[jpruder]

In Voicemail Option, you will find how many digit should a voicemail be. The default value is 3, so I think it’s throwing this error because your extension range is 4 but the vm is still set to 3.

Make sure you set the value to match the extension range which in your case 4.

Warning - if you change this , it will reset all your voicemail db.(wiped clean).

If that is the case, perhaps they use Nupoint and he is looking in the wrong spot

 

[Valamagules]

If that is the case, perhaps they use Nupoint and he is looking in the wrong spot

I am wondering the same

 

[Jose Moreno]

DBMS info: Lab Default DB is off
DBMS info: DBMS_INITIALIZED is on
DBMS info: Journal is on
DBMS info: Debug is off
DBMS info: Cab: 24 Dim: 17 Traffic: 20
DBMS info: Check is off
DBMS info: DBMS CHECK has not been performed.
DBMS CHECK has commenced.
Machine Variant: IP
Installation ID: MAIN SITE
Time : 2025-APR-17 09:26:03.00 THU
Plane : A - active
File Redundancy: enabled
Mate Link : manbusy

View: 1 cor Tuples (Max): 32767 (Current): 75
View: 2 cos Tuples (Max): 110 (Current): 110
View: 3 fac Tuples (Max): 32767 (Current): 119
View: 4 pickup_group Tuples (Max): 15000 (Current): 2
View: 5 pickup_group_for Tuples (Max): 200 (Current): 3
View: 6 route_list Tuples (Max): 128 (Current): 128
View: 7 digit_mod Tuples (Max): 32767 (Current): 815
View: 8 station_hw Tuples (Max): 16 (Current): 16
View: 9 department Tuples (Max): 5000 (Current): 2000
View: 10 location Tuples (Max): 5000 (Current): 2000
View: 11 station_assign Tuples (Max): 764 (Current): 4
View: 12 speed_call Tuples (Max): 1000 (Current): 53
View: 13 trunk_ans Tuples (Max): 500 (Current): 150
View: 14 interconnect_res Tuples (Max): 75 (Current): 75
View: 15 system_config Tuples (Max): 3072 (Current): 123
View: 17 misc_equip Tuples (Max): 1 (Current): 1
View: 18 trunk_assign Tuples (Max): 629 (Current): 30
View: 20 station_hunt_cop Tuples (Max): 176 (Current): 0
View: 21 station_hunt_dat Tuples (Max): 11264 (Current): 31
View: 22 station_hunt_inf Tuples (Max): 176 (Current): 6
Next key error ***
Return Code is Exception

 

[Jose Moreno]

Key is
16003739393920202000000000000000
00000000000000000000000000000000
00000000000000000000000000000000
00
Offset is 1
Tuple Number (one based) is 0
View: 23 corp_dir Tuples (Max): 19999 (Current): 107
View: 24 trunk_hunt_copy Tuples (Max): 112 (Current): 0
View: 25 trunk_hunt_data Tuples (Max): 19600 (Current): 24
View: 26 trunk_hunt_info Tuples (Max): 112 (Current): 2
View: 27 route_assign Tuples (Max): 200 (Current): 200
View: 28 ext_data Tuples (Max): 1546 (Current): 120
View: 29 change_attribute Tuples (Max): 32767 (Current): 120
View: 30 change_attribute Tuples (Max): 32767 (Current): 120
View: 31 ars_data Tuples (Max): 65535 (Current): 20
View: 32 ars_info Tuples (Max): 65535 (Current): 4
View: 33 ac15_trk_hw Tuples (Max): 32 (Current): 0
View: 34 co_trk_hw Tuples (Max): 32 (Current): 1
View: 35 did_trk_hw Tuples (Max): 32 (Current): 0
View: 36 em_trk_hw Tuples (Max): 32 (Current): 1
View: 37 loop_trk_hw Tuples (Max): 32 (Current): 0
View: 38 ss4_asgt Tuples (Max): 756 (Current): 116
View: 39 ss4_line_data Tuples (Max): 71820 (Current): 2272
View: 40 ss4_line_info Tuples (Max): 756 (Current): 96
View: 44 form_access Tuples (Max): 32767 (Current): 128
View: 45 attendant_consol Tuples (Max): 24 (Current): 0
View: 46 attendant_line_d Tuples (Max): 144 (Current): 0
View: 47 attendant_line_i Tuples (Max): 24 (Current): 0
View: 48 user_auth Tuples (Max): 64 (Current): 4
View: 49 ac13_trk_hw Tuples (Max): 32 (Current): 0
View: 50 scdc_trk_hw Tuples (Max): 32 (Current): 0
View: 51 call_progress_co Tuples (Max): 100 (Current): 0
View: 52 call_progress_da Tuples (Max): 600 (Current): 0
View: 53 call_progress_in Tuples (Max): 100 (Current): 0
View: 54 call_rerouting_1 Tuples (Max): 1000 (Current): 336
View: 55 call_rerouting_2 Tuples (Max): 100 (Current): 32
View: 56 call_rerouting Tuples (Max): 65535 (Current): 134
View: 58 intercept Tuples (Max): 45 (Current): 45
View: 62 smdr_option_assi Tuples (Max): 32767 (Current): 1
View: 63 system_option_as Tuples (Max): 32767 (Current): 1
View: 65 default_acc_code Tuples (Max): 600 (Current): 225
View: 66 day_time_zone_da Tuples (Max): 4 (Current): 4
View: 67 day_time_zone_ti Tuples (Max): 4 (Current): 4
View: 68 system_acc_code Tuples (Max): 100 (Current): 24
View: 69 modem_elm_ass Tuples (Max): 2 (Current): 2
View: 70 assoc_dn Tuples (Max): 1546 (Current): 0
View: 71 route_plan_data Tuples (Max): 96 (Current): 96
View: 72 route_plan_info Tuples (Max): 32 (Current): 32
View: 73 ss4_status_msg_d Tuples (Max): 60 (Current): 0
View: 74 ss4_status_msg_i Tuples (Max): 3 (Current): 0
View: 75 loudspkr_pager_a Tuples (Max): 16 (Current): 1
View: 76 per_speedcall_as Tuples (Max): 1520 (Current): 120
View: 77 per_speedcall_di Tuples (Max): 10000 (Current): 0
View: 78 per_speedcall_di Tuples (Max): 501 (Current): 0
View: 79 independent_acc_ Tuples (Max): 11000 (Current): 0
View: 81 apnss_group Tuples (Max): 60 (Current): 0
View: 82 call_rerouting_a Tuples (Max): 250 (Current): 175
View: 83 node_id_info Tuples (Max): 1 (Current): 1
View: 84 dts_service Tuples (Max): 300 (Current): 64
View: 85 ss4_group_data Tuples (Max): 60000 (Current): 227
View: 86 ss4_group_info Tuples (Max): 1875 (Current): 120
View: 88 dpnss_trk_hw Tuples (Max): 32 (Current): 1
View: 89 network_sync Tuples (Max): 1 (Current): 1
View: 90 link_desc Tuples (Max): 16 (Current): 1
View: 91 dig_link_assign Tuples (Max): 60 (Current): 1
View: 93 hotel_options_as Tuples (Max): 32767 (Current): 1
View: 94 dni_circuit Tuples (Max): 3319 (Current): 814
View: 95 configuration_se Tuples (Max): 1 (Current): 1
View: 96 configuration_di Tuples (Max): 1 (Current): 1
View: 97 digital_co_trk_h Tuples (Max): 32 (Current): 0
View: 98 digital_did_trk_ Tuples (Max): 32 (Current): 0
View: 99 digital_em_trk_h Tuples (Max): 32 (Current): 0
View: 100 hotel_stn_data Tuples (Max): 1520 (Current): 0
View: 101 hotel_ss4_data Tuples (Max): 0 (Current): 0
View: 102 max_dialled_digi Tuples (Max): 110 (Current): 110
View: 103 traffic_options Tuples (Max): 32767 (Current): 1
View: 104 msg_link_assignm Tuples (Max): 0 (Current): 0
View: 105 system_port Tuples (Max): 100 (Current): 3
View: 106 logical_port Tuples (Max): 32767 (Current): 17
View: 107 call_forwarding Tuples (Max): 14955 (Current): 158
View: 110 did3_trk_hw Tuples (Max): 32 (Current): 0
View: 111 node_id_data Tuples (Max): 50 (Current): 50
View: 112 cabinet_assignme Tuples (Max): 23 (Current): 8
View: 113 dimension_select Tuples (Max): 32767 (Current): 1
View: 114 acd2_agent_id Tuples (Max): 1181 (Current): 0
View: 115 acd2_agent_group Tuples (Max): 64 (Current): 0
View: 116 acd2_agent_group Tuples (Max): 9600 (Current): 0
View: 117 acd2_path_info Tuples (Max): 999 (Current): 0
View: 118 acd2_path_data Tuples (Max): 999 (Current): 0
View: 119 cluster_element_ Tuples (Max): 999 (Current): 30
View: 120 remote_directory Tuples (Max): 435455 (Current): 153
Next key error ***
Return Code is Exception

 

[Jose Moreno]

Key is
78003739393920202000000000000000
00000000000000000000000000000000
00000000000000000000000000000000
00
Offset is 1
Tuple Number (one based) is 0
View: 121 rem_agt_subgrp_i Tuples (Max): 32 (Current): 0
View: 122 rem_agt_subgrp_d Tuples (Max): 32 (Current): 0
View: 123 rem_busy_lamp_in Tuples (Max): 439 (Current): 0
View: 124 rem_busy_lamp_da Tuples (Max): 28096 (Current): 0
View: 125 ss4_blg Tuples (Max): 71820 (Current): 0
View: 126 is_info Tuples (Max): 1 (Current): 1
View: 127 is_data Tuples (Max): 64 (Current): 64
View: 128 page_group_info Tuples (Max): 16 (Current): 1
View: 129 page_group_data Tuples (Max): 4000 (Current): 43
View: 130 page_group_copy Tuples (Max): 16 (Current): 0
View: 131 snmp_config_info Tuples (Max): 1 (Current): 1
View: 132 snmp_config_data Tuples (Max): 30 (Current): 30
View: 133 snmp_trap_commun Tuples (Max): 1 (Current): 1
View: 134 snmp_trap_commun Tuples (Max): 10 (Current): 10
View: 139 vid_xnet_trk_gro Tuples (Max): 81 (Current): 81
View: 140 vid_xnet_trk_pro Tuples (Max): 81 (Current): 81
View: 141 vid_mac_address Tuples (Max): 1544 (Current): 96
View: 142 vid_customer_eme Tuples (Max): 1 (Current): 1
View: 143 vid_customer_eme Tuples (Max): 1544 (Current): 120
View: 144 vid_psc_dsp Tuples (Max): 10 (Current): 0
View: 145 vid_linked_suite Tuples (Max): 500 (Current): 0
View: 146 vid_linked_suite Tuples (Max): 16000 (Current): 0
View: 147 vid_suite_info Tuples (Max): 364 (Current): 0
View: 148 vid_suite_data Tuples (Max): 2184 (Current): 0
View: 153 comp_zone Tuples (Max): 999 (Current): 999
View: 155 path_interflow Tuples (Max): 500 (Current): 500
View: 156 real_tenant Tuples (Max): 64 (Current): 64
View: 157 dev_reslt Tuples (Max): 701 (Current): 104
View: 160 vid_security_opt Tuples (Max): 32767 (Current): 1
View: 161 vid_lb_info Tuples (Max): 1 (Current): 1
View: 162 vid_lb_data Tuples (Max): 23 (Current): 23
View: 163 personal_skey_in Tuples (Max): 756 (Current): 0
View: 164 personal_skey_da Tuples (Max): 4536 (Current): 0
View: 167 vid_dnd Tuples (Max): 4054 (Current): 130
View: 168 vid_make_busy Tuples (Max): 2639 (Current): 120
View: 169 vid_auto_answer Tuples (Max): 1875 (Current): 116
View: 170 vid_fwding_end_c Tuples (Max): 2639 (Current): 120
View: 171 vid_active_statu Tuples (Max): 1875 (Current): 116
View: 172 vid_user_data Tuples (Max): 1875 (Current): 116
View: 173 vid_mls_noise_se Tuples (Max): 2639 (Current): 121
View: 174 vid_reminder Tuples (Max): 0 (Current): 0
View: 175 vid_message_wait Tuples (Max): 2639 (Current): 120
View: 176 vid_hot_desk_pin Tuples (Max): 2639 (Current): 0
View: 177 vid_call_park_in Tuples (Max): 1 (Current): 1
View: 178 vid_call_park_da Tuples (Max): 14062 (Current): 0
View: 179 vid_ring_group_i Tuples (Max): 176 (Current): 5
View: 180 vid_ring_group_d Tuples (Max): 5632 (Current): 21
View: 181 vid_guest_room Tuples (Max): 20021 (Current): 0
View: 182 vid_guest_room_d Tuples (Max): 20021 (Current): 0
View: 183 vid_nt_info Tuples (Max): 999 (Current): 999
View: 184 vid_nt_data Tuples (Max): 5994 (Current): 5994
View: 185 vid_pbx_zone Tuples (Max): 999 (Current): 10
View: 187 vid_phone_lock Tuples (Max): 1520 (Current): 120
View: 188 vid_user_login Tuples (Max): 755 (Current): 0
View: 189 vid_personal_rin Tuples (Max): 350 (Current): 0
View: 190 vid_personal_rin Tuples (Max): 2800 (Current): 0
View: 192 vid_acdx_group_i Tuples (Max): 999 (Current): 0
View: 193 vid_acdx_group_d Tuples (Max): 149850 (Current): 0
View: 194 vid_icp_ntwkg_in Tuples (Max): 999 (Current): 10
View: 195 vid_icp_ntwkg_da Tuples (Max): 19980 (Current): 0
View: 198 vid_call_coverag Tuples (Max): 255 (Current): 255
View: 199 vid_location_bas Tuples (Max): 200 (Current): 0
Internal level audit starting.
DBMS info: DBMS CHECK completed 2025-APR-17 09:29:04.00 .
Internal level audit failed, see software logs for details.
2 view error(s), 1 table error(s) detected.

 

[Jose Moreno]

Hopefully it can be identify the error here.

 

[jpruder]

I would do a backup and restore, as this should get rid of corruption