Mitel 3300 Voicemail - The entered value is out of Range

[Jose Moreno]

Needed to reset my Receptionist V/M because she couldn't access her V/M and now I see this:

Have anyone encouter this? The entered value is out of range? Cannot figure this one out.

 

[george3283]

Needed to reset my Receptionist V/M because she couldn't access her V/M and now I see this:
View attachment 2006
Have anyone encouter this? The entered value is out of range? Cannot figure this one out.

Needed to reset my Receptionist V/M because she couldn't access her V/M and now I see this:
View attachment 2006
Have anyone encouter this? The entered value is out of range? Cannot figure this one out.

Maybe check that passcode meets requirements

 

[Jose Moreno]

Maybe check that passcode meets requirements

Wish that was the issue but no. Password is not the issue.

 

[jpruder]

Does mailbox 0 have 7000 as it's extension?

 

[Jose Moreno]

Does mailbox 0 have 7000 as it's extension?

no

 

[Jose Moreno]

Here are the log errors created when adding voicemail:

 

[jpruder]

Does DBMS Check full show any errors?

 

[Jose Moreno]

Does DBMS Check full show any errors?

Whats DBMS?

 

[jpruder]

That is a maintenance command i.e. DBMS Check Full to see if there are database errors

 

[Valamagules]

In Voicemail Option, you will find how many digit should a voicemail be. The default value is 3, so I think it’s throwing this error because your extension range is 4 but the vm is still set to 3.

Make sure you set the value to match the extension range which in your case 4.

Warning - if you change this , it will reset all your voicemail db.(wiped clean).

 

[jpruder]

In Voicemail Option, you will find how many digit should a voicemail be. The default value is 3, so I think it’s throwing this error because your extension range is 4 but the vm is still set to 3.

Make sure you set the value to match the extension range which in your case 4.

Warning - if you change this , it will reset all your voicemail db.(wiped clean).

If that is the case, perhaps they use Nupoint and he is looking in the wrong spot