This is a Continuation of earlier threads:
To view earlier discussion follow these links.
thread1329-1569902: Mitel Pet Peeves, DCR's, and Wish lists.
thread1329-1575204: Mitel 3300 - Pet Peeves, DCR's, and Wish lists.
thread1329-1582833
Updated List as of Jun 23, 2010
High -Ability to setup an analog extension/ONS, with a pre-specified prefix, e.g. 9 for outside line (for say fax machines).
Med -A way to have a visual indication of day/night mode (e.g., you can have a call forwarding key which lights up when active, how about one for 'Night 1')
Med -Call screening on trunks. How to block calls from particular numbers. Calling party number based routing, handle calls coming from different area codes in different way.
Med -Sub-attendant function.
Med – DID translation tables. Possibly the same form as Call screening. Have a form specific to DID translations. Configurable so that conflict dialing is avoided. SX-200 has this.
Med – Have an IP page option (multicast) - not using E2T resources – Same IP Phone limit of members as DNIC - 250
Med – Ability to send Calling Party Name, based on DN much the same as Calling Party Number. Default Name, and tables much like the Calling Party Number table/form.
[highlight]Delivered In rel 4.1[/highlight] Med - Currently, automatic switching from day/night, doesn't take into account weekends (so you need to manually handle this?)commentAs Mitel appears to be phasing out opsman, this may become more of an issue. It also doesn't address later closing times on specific days. Need something more like the Business hours for Voicemail.
*** 4.1 has fully configurable calendar.
Med - ACD functionality needs ability to provide pre-announce greeting before presenting call to the agents. Must be done within single queue to avoid reporting issues.
[highlight]New[/highlight] Low - Need Ability to lock user from changing keys including/especially ACD phones
[highlight]New[/highlight] Low - Need the ability, like in the SX200, to capture user digits before activating speedcall. For use in Auto Attendant type Applications.
Low - Have IP page include overhead page (like on the 200icp)
Low - In the web interface, show more than 5 lines/phones/etc at a time, if there is space to do so
Low - Ability to display an extension's number on screen (on likes of 5312/5324, the 5330/5340 do it anyway).
Low - A way to be able to deassign the MAC address from the phone. Sometimes it would be nice to be able to return each phone to: USE Super key TO SEND PIN, from the phone.
Low - Web interface to work on other browsers/platforms (e.g. Mac+Safari)
Low - distinctive ring for different keys on a phone
Low - User configuration should have editable fields for Call routing Assignment.
Low - BLF Lamps for 5550 console. Current method for creating BLF’s for 5550 console is difficult to manage. It also uses costly resources (licensing) A method by which a lamp can be enabled via the User Configuration form would be preferable.
Low - Range Programming for System Speed Dial (Range Delete Also)
Low - Voicemail Menu Nodes need ability to access Dial by Name and Dial an Extension features.
Low - For Multiple- Multicall appearances(of the same DN) on the same phone, only 1 should flash/ring at a time
[highlight]Change from Unrated[/highlight] Low - an option for call timer on phone display to run minutes: seconds not hours: minutes
Unrated - Need ability to associate MWI keys with any valid mailbox. Currently MWI fails if mailbox is single digit.
Unrated - Currently any Keyline / Multicall programmed on a set and only having 1 appearance in the system, is displayed as a single line. Copying the key fails unless the programmer can guess the original programmed type. Functionality of these keys is different, the system should display the type “As Programmed”
Unrated - Current limit of 16 DSS/BLF keys is too low.
Unrated - Ability to turn off canned prompts on Embedded Mail such as “You are being transferred to…”
Unrated - Need Ability to play greeting and hangup, either with Rad or with Announcement Type mailbox
Unrated – Trunk and DN status in SNMP
Unrated - If parking multiple calls, on say a 5340, it would be good to show the caller's number beside each button (e.g. on the LCD screen)Fisher Need more description, parking calls on multiple keys?. Does Superkey provide the info?
Unrated - LCD based PKMs (e.g. 48 key) Self Labeling same as 5340
Unrated - DECT headset/handset for Consoles (Same as SX-200 for 5540 console)
Unrated - Call History key that records all calls ringing the phone (not just the prime DN)
Unrated - Call Park to grab lowest available orbit number (not go from 01 to 99)
Unrated - The ability to pickup a park recall from another phone (can do on 200icp)
Unrated - a way to control SIP debugging, allowing you to decide whether to show debugs for: SIP devices, SIP trunks or both (the current situation)
Unrated - A field-replaceable battery for the cordless handset
[highlight]On the chopping block[/highlight]
To Be removed on next update Return large display phones like 5240 with easy interface. I have lots of complains on 5340 as overcomplicated.comment The market has spoken on the 5240, Mitel sold almost none. 5340 with self labeling keys is here to stay.
To Be removed on next update The call history application on the 5330/5340 (full screen), couldn't return calls, as it was missing the 9 prefix (and didn't pay attention to 'Outgoing external call prefix for apps' in 'System Options Assignment'Comment Sounds like a tech support question
To Be removed on next update Access the configuration as a text file, export it, save it. And then, compare how it was on different dates/between systems. Being able to export the settings to one big text file would be good.Comment Export to csv is quite good as it is
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
To view earlier discussion follow these links.
thread1329-1569902: Mitel Pet Peeves, DCR's, and Wish lists.
thread1329-1575204: Mitel 3300 - Pet Peeves, DCR's, and Wish lists.
thread1329-1582833
Updated List as of Jun 23, 2010
High -Ability to setup an analog extension/ONS, with a pre-specified prefix, e.g. 9 for outside line (for say fax machines).
Med -A way to have a visual indication of day/night mode (e.g., you can have a call forwarding key which lights up when active, how about one for 'Night 1')
Med -Call screening on trunks. How to block calls from particular numbers. Calling party number based routing, handle calls coming from different area codes in different way.
Med -Sub-attendant function.
Med – DID translation tables. Possibly the same form as Call screening. Have a form specific to DID translations. Configurable so that conflict dialing is avoided. SX-200 has this.
Med – Have an IP page option (multicast) - not using E2T resources – Same IP Phone limit of members as DNIC - 250
Med – Ability to send Calling Party Name, based on DN much the same as Calling Party Number. Default Name, and tables much like the Calling Party Number table/form.
[highlight]Delivered In rel 4.1[/highlight] Med - Currently, automatic switching from day/night, doesn't take into account weekends (so you need to manually handle this?)commentAs Mitel appears to be phasing out opsman, this may become more of an issue. It also doesn't address later closing times on specific days. Need something more like the Business hours for Voicemail.
*** 4.1 has fully configurable calendar.
Med - ACD functionality needs ability to provide pre-announce greeting before presenting call to the agents. Must be done within single queue to avoid reporting issues.
[highlight]New[/highlight] Low - Need Ability to lock user from changing keys including/especially ACD phones
[highlight]New[/highlight] Low - Need the ability, like in the SX200, to capture user digits before activating speedcall. For use in Auto Attendant type Applications.
Low - Have IP page include overhead page (like on the 200icp)
Low - In the web interface, show more than 5 lines/phones/etc at a time, if there is space to do so
Low - Ability to display an extension's number on screen (on likes of 5312/5324, the 5330/5340 do it anyway).
Low - A way to be able to deassign the MAC address from the phone. Sometimes it would be nice to be able to return each phone to: USE Super key TO SEND PIN, from the phone.
Low - Web interface to work on other browsers/platforms (e.g. Mac+Safari)
Low - distinctive ring for different keys on a phone
Low - User configuration should have editable fields for Call routing Assignment.
Low - BLF Lamps for 5550 console. Current method for creating BLF’s for 5550 console is difficult to manage. It also uses costly resources (licensing) A method by which a lamp can be enabled via the User Configuration form would be preferable.
Low - Range Programming for System Speed Dial (Range Delete Also)
Low - Voicemail Menu Nodes need ability to access Dial by Name and Dial an Extension features.
Low - For Multiple- Multicall appearances(of the same DN) on the same phone, only 1 should flash/ring at a time
[highlight]Change from Unrated[/highlight] Low - an option for call timer on phone display to run minutes: seconds not hours: minutes
Unrated - Need ability to associate MWI keys with any valid mailbox. Currently MWI fails if mailbox is single digit.
Unrated - Currently any Keyline / Multicall programmed on a set and only having 1 appearance in the system, is displayed as a single line. Copying the key fails unless the programmer can guess the original programmed type. Functionality of these keys is different, the system should display the type “As Programmed”
Unrated - Current limit of 16 DSS/BLF keys is too low.
Unrated - Ability to turn off canned prompts on Embedded Mail such as “You are being transferred to…”
Unrated - Need Ability to play greeting and hangup, either with Rad or with Announcement Type mailbox
Unrated – Trunk and DN status in SNMP
Unrated - If parking multiple calls, on say a 5340, it would be good to show the caller's number beside each button (e.g. on the LCD screen)Fisher Need more description, parking calls on multiple keys?. Does Superkey provide the info?
Unrated - LCD based PKMs (e.g. 48 key) Self Labeling same as 5340
Unrated - DECT headset/handset for Consoles (Same as SX-200 for 5540 console)
Unrated - Call History key that records all calls ringing the phone (not just the prime DN)
Unrated - Call Park to grab lowest available orbit number (not go from 01 to 99)
Unrated - The ability to pickup a park recall from another phone (can do on 200icp)
Unrated - a way to control SIP debugging, allowing you to decide whether to show debugs for: SIP devices, SIP trunks or both (the current situation)
Unrated - A field-replaceable battery for the cordless handset
[highlight]On the chopping block[/highlight]
To Be removed on next update Return large display phones like 5240 with easy interface. I have lots of complains on 5340 as overcomplicated.comment The market has spoken on the 5240, Mitel sold almost none. 5340 with self labeling keys is here to stay.
To Be removed on next update The call history application on the 5330/5340 (full screen), couldn't return calls, as it was missing the 9 prefix (and didn't pay attention to 'Outgoing external call prefix for apps' in 'System Options Assignment'Comment Sounds like a tech support question
To Be removed on next update Access the configuration as a text file, export it, save it. And then, compare how it was on different dates/between systems. Being able to export the settings to one big text file would be good.Comment Export to csv is quite good as it is
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
