I have an MCD 8 MXe at a local Justice Center/Sheriff office that has been in place about ten months.
A lobby wall phone ringdowns to Sheriff dispatch when the receiver is lifted. If the person in the lobby hangs up 1st, there is no issue, but if the dispatcher hangs up 1st, they receive a single ring every time whenever the lobby phone is placed back on the cradle first.
At first I thought it was a phone issue and I replaced the original 5312 with a 5304, thinking it was the hookswitch bouncing when the receiver is hanging up. I thought that it fixed it, but apparently it didn't, as the trouble persists.
Is there a setting for sensitivity, or some off-hook detect timer that might help this?
Jim
"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein
NCSS, NCTS, NCTE, CS1000E, Call Pilot
Avaya IP Office
Mitel 3300 Advanced, 5000, SX200, NuPoint, MiCollab, MBG
A lobby wall phone ringdowns to Sheriff dispatch when the receiver is lifted. If the person in the lobby hangs up 1st, there is no issue, but if the dispatcher hangs up 1st, they receive a single ring every time whenever the lobby phone is placed back on the cradle first.
At first I thought it was a phone issue and I replaced the original 5312 with a 5304, thinking it was the hookswitch bouncing when the receiver is hanging up. I thought that it fixed it, but apparently it didn't, as the trouble persists.
Is there a setting for sensitivity, or some off-hook detect timer that might help this?
Jim
"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein
NCSS, NCTS, NCTE, CS1000E, Call Pilot
Avaya IP Office
Mitel 3300 Advanced, 5000, SX200, NuPoint, MiCollab, MBG