The Avaya Aura Contact Center Manager Administrator (CCMA) Open Interface incorporates SOAP- and REST-based Web service interfaces that can be used by third-party applications to access certain Contact Center management capabilities provided by CCMA.
And by the way i believe your questions should move another forum
Thanks Firebird. But in that case I need to stat every card in the system. My questions may sound silly as I am not familiar to Avaya much, but first I need to note note every card in the system and then stat the card would take time.
It is also possible in the call server.
The problem is that you need to know the agent's position ID, TN or private extension.
Is this information available to you?
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