List of Active Agents

[Shivrohi]

Hi Everyone

Thanks in Advance !!

Is there any shortcut or any command which can list all the active agents in Avaya AUra Contact Centre ?


Regards

 

[AvayaHE]

What release of Call Center runs ?

 

[Shivrohi]

Its AvayaAura_CCMA_6.4.216.0

 

[Firebird Scrambler]

You could stat the card slots.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[AvayaHE]

The Avaya Aura Contact Center Manager Administrator (CCMA) Open Interface incorporates SOAP- and REST-based Web service interfaces that can be used by third-party applications to access certain Contact Center management capabilities provided by CCMA.
And by the way i believe your questions should move another forum

 

[Shivrohi]

Thanks Firebird. But in that case I need to stat every card in the system. My questions may sound silly as I am not familiar to Avaya much, but first I need to note note every card in the system and then stat the card would take time.

Right ?

 

[Shivrohi]

Hi AvayaHE , Thanks for replying on the post. But someone asked me to use some commands in CS1000 to get the list, so thought of posting here only.

 

[AvayaHE]

Hi

It is also possible in the call server.
The problem is that you need to know the agent's position ID, TN or private extension.
Is this information available to you?

 

[Shivrohi]

Yes, I have this information.