ITIL cert

[kendas]

Hi,
how is ITIL certification applicable to a Data Center management role?
thanks

 

[kHz]

Just what is ITIL? Does that sum up your question?

 

[kendas]

KHz, what is ITIL ?

 

[GlenJohnson]

IT Infrastructure Library. I did a google search on it, read several papers and still don't understand what it is and how it works. Just how is it used?

Glen A. Johnson
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[jrbarnett]

http://www.ogc.gov.uk/index.asp?id=2261

From what I see, it is irrelevant for people outside the UK (although there may be equivalents in other countries), I'll need to dig a little deeper into the site to find out more information.

John

 

[Dimandja]

I'd follow the money. Who'd you have to pay to become a guru in this thing?

 

[kendas]

is there any answer to my question?

 

[Castor66]

Short answer - yes. There is benefit in having an understanding of ITIL for a DC Management Role. It depends on the role though. If you are a hands on grunt then not a lot of benefit. If you are the guy responsible for ensuring the SLA's are met then there is a lot of benefit. ITIL is really all about procedures and processes. The Library part comes from the fact that ITIL is based around 'historical best practice', i.e. learn fom your and othe people's mistakes!

The people who really benefit from ITIL are the Project Managers. In general, you will find their advertisements saying things like 'Prince and ITIL knowledge required'.

For me, I've worked in computers for 15 years and in DC's for the last 10, I've done everything from build a DC to being the hands on grunt to being the IT director. I only came across ITIL after I took 6 months off to tour the Far East. When I came back it seemed that ITIL had appeared in every senior job ad.

 

[kendas]

which ITIL certification should i look at for data center management?

 

[Castor66]

What will your job role or your ideal job role in DC management be? That's the key to the right stream for you. If you really want ITIL certification I would recommend going down the Foundation route first. There you will gain a deeper appreciation of the different ITIL specializations which will help you decide the right one for you.

 

[kendas]

whats your ideal job role in DC management ?