Ip office Embedded VM

[Element73]

I have a customer that has 5 ip offices. 2 are in the US and 3 in Canada. When they call the one site in Mississauga and they get the VM, they can not dial an ext tells then invalid , when they press pound to dial by name it just sends them back to the menu. If call from a cell any other phone it works. Just upgraded them to 9.0.12. The other sites are PRI and this site is analog lines.

 

[joe2938]

On the AA is it set to dial by numbers on the digits they are pressing? for the site that does not transfer extensions?

 

[Element73]

Yes, it is. If you call in on a cell phone or from another system it works fine.

 

[joe2938]

Have you tried a reboot for the copper lines site?

 

[Element73]

Yes, we did a reboot and upgraded it from 9.0.4 to 9.0.12

 

[joe2938]

On the analog trunk site, do an impedance test under lines/analog options/Impedance and run the test.

 

[Element73]

Just did the test on the lines and still my cell works fine but his IPO phone will not work .

 

[joe2938]

Seeing these are analog lines then I would go directly on the line with a test set and see if the issue is with the trunks or the IP Office.