IP Office Embedded VM 9.1.4 using prerecorded AA greeting 5

[Bizfon]

I am working on an IP Office Embedded Voicemail system at 9.1.4. I am trying to load a prerecorded greeting to the Auto Attendant. There is only one Auto Attendant on the system. I have the wav file, which was converted using the LVM Utility to the g711 file. I upload it on the system sd card, and point the menu option to the file, but it plays empty air. The button choices still work for reaching extensions, but if I didn't know the choices I'd think the system is dead. I use System Status and see the call come in, go to the aa while I listen to dead air, and if I choose an extension the call is sent there. I just can't figure out why the message doesn't play. The file name is PPday.g711 and the AA menu option name is PPday. Here's the steps I've taken.
File
Advanced
Embedded File Management
selected system and logged in
Click on System SD, click on System, click on Dynamic, click on LVMAIL, click on AAG.
Right click on center column, Files, choose UPLOAD, navigate to my file with the .g711 extension.
I get file complete, and close the box.
I exit file management, and go back to the configuration, log in again.
I go to Auto Attendant (there is only one on this system) take the check off enable local recording and change menu options recording name to the same name as the file I uploaded without the file extension.
I click ok, save, merge.
I wait 5 minutes and test. I get dead air.

Does anyone know what I've missed?

 

[Bizfon]

Thank you all. Amriddle, I got this to work fairly easily a few months ago, so I know it can be done, but I just can't figure out what's wrong this time.
Okkie, thanks for being so specific. It makes it easier to follow the advice if I know just what to look for.
Budbyrd, thanks for the reference, it looks like the same advice is here. I do like going back to check to see if the question was answered before. Sometimes it just takes one or two words said a little differently for things to fall into place.
Snowman50, thank you for all the details! I've printed this out just in case I figure this out and need the info in the future.
I appreciate all the help I get here. If I find the answer, I'll post it. If you all think of anything else, I'll try it.

 

[amriddle01]

I've seen the source fie stop it working even though it appears fine, try another file for testing purposes, one that hasn't been converted multiple times

 

[Okkie26]

Or, do as someone else here mentioned before.

Record the announcement using a telephone, and play the prerecorded announcement via your laptop..

 

[Bizfon]

Sounds like a plan Amriddle. Okkie, the problem is the customer paid a professional voice company to record the aa greeting. I don't want to have to refund what they paid!

 

[Okkie26]

But just play that recording on the laptop, then hold your phone before your laptop while recording the annoncement for the AA..

 

[derfloh]

Isn't it possible to see the announcement name if you click on the file in embedded file management?

 

[Bizfon]

Thanks Okkie, I think I'll have to try that, and see if the customer is satisfied. Thanks!

 

[Okkie26]

Don't tell him...

 

[amriddle01]

We make a lead that goes from laptop 3.5mm Jack to headset jack, works great and is easy to do

 

[snowman50]

The details are not mine..

It's an FAQ from the links above.

But I recently had a professional file the customer give me and I was assured it's was in the correct format.

I used the LVMGreeting utility to test it and it came back with an error...wrong formatt.

So I used another programme to covert the file first to the correct format.
Then used the LVMgreeting utiliy to convert it.

 

[Bizfon]

Wow, sounds good. We have a guy in the office that likes making stuff like that. I think we will be going that route, without telling the customer, and see how it goes. and yes, Derfloh, the file is on the sd card and you can see it in embedded file management. It just doesn't play.

 

[Bizfon]

Snowman, which program did you use to convert? That might just be what's wrong.

 

[derfloh]

I'm pretty sure it is on the card ;-)

I meant that for VM greetings I.e. you can see the user the greeting belongs to if you click the file and look into the details pane on the right side in EVM. I can imagine - but am not sure - that you can see the record name you have to enter in LVM greeting utility in that pane as well.

 

[TouchToneTommy]

Download Audacity (Google it). In the lower left corner of Audacity, set the Project Rate (Hz) to 8000. Import the professional file. Export it as wgtloss.wav. Launch Manager, File>Advanced>LVM Greeting Utility. Input File = wgtloss.wav, Output file = wgtloss.c11, Output File Type = Auto Attendant, Recording name = wgtloss, Format = G711

 

[amriddle01]

I still use the original Windows sound recorder, I just pulled the .exe of an XP machine, it works great and is very intuitive being so simplified, I just can't get along with Audacity

 

[snowman50]

Yes Audacity was the programme I used as well.

I have also used sound recorder to convert the file.

The main problem I have notice with the original professional file that is supposed to be already converted to the correct format, the sound recorder reconversion doesn't make any difference.

Audacity programme seems to convert it correctly and allows the LVm Greeting Utility to convert it to the correct mode for ip office.

LVM will give you the error if it's not right.
If you go to the output log file it will tell you what the issue is.

In my cases it told me it was the wrong format.
That's why I reformatted it .

 

[Bizfon]

You folks are all awesome!!!! I've fixed it and am up and running. My problem was trusting my tech to convert the file properly. He converted it alright. It came back to me as a wav file, but with the attributes of the .c711 file. I went back to my original file, used AVS4U software to convert it to a wav file with the correct properties, then used my laptop with Windows 10 (my work pc is old, running Windows XP, which will not run the LVM utility) to do the LVM utility. Uploaded the resultant file, and of course could not wait 5 minutes so I rebooted the control unit. Voila! File is uploaded, sounds great, and the customer is ecstatic! You folks here all rock! Without your help, I don't think I'd ever have figured it out. You are all getting pinked!

 

[sizbut]

You don't have to wait 5 minutes, just it may be up to 5 minutes. Also you can use IP Office Manager to shutdown and startup the memory card which is far less disruptive that a full system reboot.

Stuck in a never ending cycle of file copying.

 

[Bizfon]

Thanks sizbut, being still a pretty new user, I would not have touched the memory card options with a ten foot pole. My background is with an analog PBX system that we are retiring, and trying to get our customers to switch to Avaya. I'm learning as I go. Thanks to the help I've found here, I haven't found an insurmountable obstacle. Yet is the operative word I'm sure. Now that I know stopping the sd card won't kill the system, I can give it a try on my test system. Thanks!