IP Office 500 voicemail cuts out for 8 seconds 1

[ChrisKelly304]

I have an IP office 500 v2 with the latest version 6 of voicemail pro and the ip office os. When listening to the system attendant or anything involving sound on the phones or headset, the voice cuts out for 5 to 8 seconds. This did not do this on version 5 of the OS. This is a version 6 related problem everything else is the same. It is not flow control issue, I have tried 3 different pc's we have changed the ip 500 unit out twice. I saw someone else had this same issue but it didn't seem like it was resolved. We have a gigbit cat 6 lan with cisco enterprise switches. This is not a speed issue. The voicemail pro pc has no virus protection, no firewall, no screensaver, no themes no background working threads. We have gone to extreme lengths to ensure that there is no networking issues. I do not think this is a network issue only because the sound comes back after 5 to 8 seconds of waiting. This doesn't happen all the time. We even when one step further to prove it is not network related. I made sure that the only two items plugged into our network were the ip office and the voicemail pro pc. This problem still happens even if the they are the only two pieces of equipment plugged into the switch. I am at a total loss. I have tried everything I know in the networking world to fix this issue. I am hoping someone has some ideas........

Thanks in advance

Chris

 

[ChrisKelly304]

set it to tone sory.

 

[amriddle01]

The programming is not very intuitive at all, they have stupid names for things and stupid ways of doing things (changing group ring types for example), BUT the IP handsets that transition NAT for home working is very good, makes the IP Office VPN way seem crap

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

They all tell me it looks just fine to them. From the outside everything looks great"
To be fair, in terms of programming through manager, there isn't an awful lot that can change.

"I will just have to find licenses for my mobile twinning and a few other things. "
Why? they will work on V5

"By the way is there a way to disable music on hold all together? I do not have it and all it does is warn me that it can't find the source. "
you could set it to external, or load some so that people on hold know that they're still connected.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[amriddle01]

traverse not transition

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

Yeh the teleworker is great but that is the best part of the thing



When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

Mobile twinning being free/unlicenced and running over analogue is good too....but that really is it. Sorry to digress OP

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

Is it free now?
Before you needed the MSL server and licenses for the mobile part.


@ ChrissKelly,

Do you have a monitor trace when you have delay ?
Try it with a default trace first.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[ChrisKelly304]

Please help with the trace. Where should I do it? Is there a trace in the manager software? I am hoping it will give me some kind of conflict somewhere that is taking place. Then I at least know where to start.

 

[tlpeter]

It is called System monitor or just monitor.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

And uses the monitor password "password" by default not the Manager password. Copy and paste the text here

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[ChrisKelly304]

Will have to install it by default it did not install.

 

[ChrisKelly304]

Nevermind monitor is installed. I will run it.

 

[ChrisKelly304]

When it goes silent this is what happens on the monitor:

2308249mS PRN: Receive from backup server: len=9
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2323332mS CMLineRx: v=3

 

[ChrisKelly304]

When this completes voice come back.

 

[tlpeter]

Now that is bad

Do you have a second ipaddress configured for the vmpro machine?


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[ChrisKelly304]

You mean on the lan1 lan2? I do if you look up you will see what my ip addresses are.

 

[tlpeter]

Within Manager you go to System and then the tab voicemail
There you have "Voicemail ip address" and "Backup voicemail ipaddress"

What is in there?


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[ChrisKelly304]

I only have one ip address the voicemail nothing in the backup.

 

[amriddle01]

What appears in the trace just before this happens?

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[ChrisKelly304]

tlpeter you are the man thanks for staying with me on this it is fixed. The backup server for the voicemail pro actually had one number in it. That is crazy. Looks like and overtype when you key in ip numbers they jump without periods unless it is less than 3 characters long. I knew it was something I screwed up in the config and not network related This is great.