IP Office 500 v2 - T1 Trunking

[4thright]

I have an Avaya IP office that I am trying to install a 24-channel voice T1 (robbed-bit/CAS).

The T1 card is installed and synched up with the T1, but I can't get calls in or out.

I have no admin experience with Avaya; I have Webmanager access and the manual it links to, and I've gone through what I know to look for but must be missing something/doing it wrong!

I've added the DID we are testing to incoming call route, but nothing is happening... Can someone point me in the right direction?

 

[budbyrd]

I can't tell you how to do it in WebManager but by default PRI channels are disabled and need to be enabled in the line definition. And be sure you only enable the number of channels you are licensed for. By default that is eight channels and can be licensed to the full 24.

 

[kwing112000]

You have to make sure you set the trunk type to T1 and not PRI. then you want to make sure you have the correct expected digits and the channels set properly.

 

[4thright]

Set for T1, expecting 4 digits

 

[sizbut]

If its true T1-PRI (rather than through a SIP converter) then check with the provider that they have brought their end into service.

 

[4thright]

It is SIP based (not sure if there are any pure TDM T1s anywhere these days), but I have visibility into the carrier-side and can see the calls being sent.

The circuit works when plugged into an NEC SV8100 but I need to test with the IP Office also.

 

[kwing112000]

On the channels what are the options for line signaling? its been a while since i have put in a T1. you can also try changing the line signaling from CPE to CO. do you have access to System monitor? you can look at the t1 much better in there when trying to make or receive calls.

 

[4thright]

I've tried setting the Line Signaling for CO and CPE, without seeing any difference; do I need to reboot or do something else to apply changes?

I have a link on the Admin menu for "System Status" but it's a java app; I tried to setup a VM running XP so I could access, but haven't found the old version of Java to install in the VM - is it worth it to continue hacking the VM? Is there another way I can access the System Status?

 

[Ekster]

We use Azul OpenJDK - https://www.azul.com/core-post-download/?endpoint=zulu&uuid=3b6fcd2d-79d6-4960-a428-e137aad90ac6

It's supported for IP office, just make sure to enable the "Add to Path" when installing

 

[4thright]

Cool; I was able to download and install that; but how do I use it to run the applet? I tried checking the tutorials but just got sales-pitch stuff really...

 

[Ekster]

From the Windows start button under "IP Office" or from the Admin app under <file/advanced/system status>.

 

[4thright]

I don't have the stand-alone application, just clicking a link in the admin menu for the system; so it's trying to run a browser applet.

Is the stand-alone application free to download and use?

 

[Ekster]

It can be downloaded from the Avaya support site, you need the Admin CD zip file that matches the version of IP Office you are running

 

[4thright]

Not finding the "Admin CD zip file"; am I looking in the right place?

I tried to download items from IP Office 10.1 General Availability Software (Full Suite), but it's not letting me with my 3rd-party login. When I registered I saw something about using a 'customer number' is that something that I can find on the system somewhere? Can I download the software without being a dealer or the original customer?

 

[derfloh]

You need to have a valid account and the right to load the files