IP Office 500 Abnormal Termination

[kc77la]

IP Office 500 system rebooted itself 6 times within reecent week.
IP Office System Status
Reason: Abnormal Termination
Termination cause: <DSI Excep> addr=003f008b d=5 pc=f0272510 stack=f0272490 f02742f0 f0287ff4 f027a208 f02799e4

Alarm Log
ALARM 30/11/2007 12:37:04 IP 500 4.0(7) <D51 Excep> CRIT RAISED addr=00000018 d=5 pc=f0276df0 f0276df0 f027a16c f02799e4 f02b34f4 f02b57b4

ALARM 03/12/2007 16:05:28 IP 500 4.0(7) <D51 Excep> CRIT RAISED addr=00000018 d=5 pc=f0276df0 f0276df0 f027a16c f02799e4 f02b34f4 f02b57b4

ALARM 05/12/2007 09:25:31 IP 500 4.0(7) <DSI Excep> CRIT RAISED addr=003f008b d=5 pc=f0272510 f0272490 f02742f0 f0287ff4 f027a208 f02799e4

 

[tlpeter]

Can you add a trace ???
There must be something that causes this


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kc77la]

It happened again yesterday, though the error message was different.
ALARM: 07/12/2007 16:02:46 IP 500 4.0(7) <TLB Data> CRIT RAISED addr=00000018 d=5 pc=f0276df4 f0276df0 f027a16c f02799e4 f02b34f4 f02b57b4

Here is the log before it reboot.

91252062mS CMTARGET: 5.4.1 3743 Q931 Trunk:5 CHAN=3: CancelTimer CMTCCoverageTimeout
91252063mS CMTARGET: 5.4.1 3743 Q931 Trunk:5 CHAN=3: ~CMTargetHandler
91252064mS PRN: 0.16178.0 3743 Maggie.0 CMRecordingHandler::RecordingOnConnect() ep->callinfo.called_party.number.type=100, ep->recording_list.Size()=0
91252064mS PRN: **** This end is a phone. OtherEnd is an external line with recording_list.Size()=0
91252064mS PRN: CMRecordingHandler::CheckCallRecording: incoming=1, user name=Maggie, account=, ep->callinfo.calling_party.number.number=9718, ep->callinfo.called_party.number.number=168
91252065mS CMLOGGING: CALL:2007/12/0716:02,00:00:27,003,9718,I,168,268,WIRELESSCALLER,,,0,,""n/a,0
91252065mS CD: CALL: 5.4.1 State=2 Cut=3 Music=0.0 Aend="Line 5" (2.4) Bend="Maggie(168)" [Maggie(168)] (9.27) CalledNum=168 (Maggie) CallingNum=9718 (WIRELESS CALLER) Internal=0 Time=31378 AState=2
91252066mS CD: CALL: 5.4.1 Deleted
91252067mS CMLineTx: v=5
CMDisconnect
Line: type=Q931Line 5 Call: lid=0 id=4 in=1
Cause=16, Normal call clearing
91252068mS CMExtnCopyCallLostMsg: v=25
CMReleaseComp
Line: type=NoLine 0 Call: lid=0 id=16178 in=0
Cause=16, Normal call clearing
91252068mS CMExtnTxP: v=25
CMReleaseComp
Line: type=DigitalExtn 7 Call: lid=0 id=16178 in=0
Cause=16, Normal call clearing
Timed: 07/12/07 16:02
91252068mS CMExtnTx: v=168, p1=0
CMReleaseComp
Line: type=DigitalExtn 7 Call: lid=0 id=16178 in=0
Cause=16, Normal call clearing
Timed: 07/12/07 16:02
91252069mS PRN: Alarm log cyclic wrap
91252069mS PRN: Begin Stack Trace
91252069mS PRN: pc=f0276df4
91252069mS PRN: lr=f0276df0
91252069mS PRN: findfunc f0276df0 f027a16c f02799e4 f02b34f4 f02b57b4 f04c8df8 f04c14ec f04c1b10 f04c1cf8 f03eef90
91252069mS PRN: findfunc f03f0cf0 f04c3ce8 f03f0de0 f01a4c78 f0213ea4 f01a0574 f01a0538 00000000 00000000 00000000
91252069mS PRN: End Stack Trace
91252069mS PRN: .FATAL TLB Data address=00000018 d=5 pc=f0276df4 f0276df0 f027a16c f02799e4 f02b34f4 f02b57b4 IP 500 4.0(7)

********** contact lost with 192.50.40.11 at 16:03:07 7/12/2007 - reselect = 3 **********
******************************************************************


********** SysMonitor v6.0 (7) **********

********** contact made with 192.50.40.11 at 16:03:35 7/12/2007 **********

********** System (192.50.40.11) has been up and running for 28secs(28967mS) **********

 

[KaztarT]

I think this is the bug of 4.0.7.

I have this error for all of my 4.0.7 sites as the same error messages.

I will wait for 4.0.11

 

[gknight1]

why not go to 4.0(10)???

 

[kc77la]

Which version is better? 4.0(10) or 4.0(11)?

 

[kwing112000]

4.0.11 is better. THere are alot of hunt group bugs in 4.0.10 and i heard today that there are issues with ccc in that version.

 

[wlamo]

anybody have a link to the 4.0(11) firmware? Do you suppose this might fix an issue I have where the SCN does not find ext from one office to another?

 

[Westi]

4.0.14 release for Admin and 4.0.27 for the VM Pro

http://support.avaya.com/japple/css...87&temp.releaseID=306419&temp.bucketID=108025

you can try the upgrade but the restart might still happen,

Good luck anyways