twlcolorado
Vendor
I have a somewhat complicated scenario on a new install that isn't working.
Customer's main number rings to a VDN for a vector.
Option 1 transfer the call to a hunt group, with both coverage path and night service set up. There are no members in the hunt group.
The night service number is a VDN that calls an outside number, and that part works perfectly.
The coverage path for the hunt group rings a coverage answer group as point 1, another coverage answer group as point 2, and a coverage remote that references the same outside number as the VDN mentioned before.
The call routes perfectly until it gets to the coverage remove point. where a trace makes it look like it is going to call the outside line, but it never even seizes a trunk.
I also tried changing the 3rd point to the same VDN that the night services uses, but that also fails.
Any ideas?
Customer's main number rings to a VDN for a vector.
Option 1 transfer the call to a hunt group, with both coverage path and night service set up. There are no members in the hunt group.
The night service number is a VDN that calls an outside number, and that part works perfectly.
The coverage path for the hunt group rings a coverage answer group as point 1, another coverage answer group as point 2, and a coverage remote that references the same outside number as the VDN mentioned before.
The call routes perfectly until it gets to the coverage remove point. where a trace makes it look like it is going to call the outside line, but it never even seizes a trunk.
I also tried changing the 3rd point to the same VDN that the night services uses, but that also fails.
Any ideas?