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SIP J179 and Call Park - not working

Alaskatelecom

Technical User
Mar 17, 2022
8
US
Greetings All

I'm having some issues with getting a call park button to work on some SIP J179 phones.
The feature works if we use the FAC, however i'm getting a big middle finger when i try to use a button programmed for call park.

Buttons on my phone are programmed as such -
Park to 7010
auto dial to #097010

When I attempt to use Call Park between my desk phone and cell phone, I get the following –
From desk phone dial my cell phone
Answer on my cell phone, confirm 2 way audio
Press Call Park button (button 2 on phone)
- Call appears to be placed on hold. Cell phone plays hold music, and call appearance 1 flashes green
- Call appearance 2 (button 3) lights up and shows #097010, and I hear 3 audible tones starting from low to high, and these tones repeat
- Cell phone side still has the call on hold
It appears that the call is not being placed on park, but rather on hold.
 
It's been a minute but to park a call isn't the sequence something like this:
1. establish the call
2. hit transfer button and receive dial tone
3. hit park button
4. hang up
 

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