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Attendant Coverage to VDN

rtsoi

rtsoi

Technical User
Apr 28, 2015
101
US
Hi, we have 2 attendant consoles that ring when you dial 0 or ask for "Operator" on the phonetic operator.

How can I route calls to a VDN/Vector that says "Unavailable..." when they put the console in Busy or Night?

I tried "change tenant" and entered the VDN in "Night Destination" but that didn't do anything when I put Night Service on.

I entered the VDN in Attendant Vectoring VDN but that makes all calls route, even when console is not Busy/Night.

Thanks
 
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