Callers list key on 3904's

[staabj]

Ok, I am probably missing something simple. I have a CS1000, version 4.5. My 3904's are all version 8.9. I have CLT on button 27 turned on and can see 'Callers' on the display, however, the call log never logs any calls to it. What am I missing? Here is a sample TNB:

DES 3904
TN 012 0 06 05
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 2322020 (Voice Mail)
TGAR 0
LDN NO
NCOS 4
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFD GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN PRMD PHTD PCWD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXRO
USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 2322020 (Voice Mail)
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWG_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2322808 0 MARP
01
02 DIG 0 1 R
03 SCR 2322807 0 MARP
04
05 RNP
06
07
08
09
10
11
12
13
14
15
16 MWK 2322020 (Voice Mail)
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31


Thanks in advance!

John

 

[acewarlock]

you have to turn it on ON the phone not in the switch.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[staabj]

Thanks, ACE, but it is ON on the phone.

Log options

Log all calls
Log unanswered calls
New call indication On

That's why I'm kinda stumped!

 

[bigindian65]

turn on cnda in cls

Mato' Was'aka

 

[staabj]

Thanks Bigindian,

I'ss give it a try and let you know.

 

[staabj]

big, I made the change, but still no go.

 

[acewarlock]

Unplug count to 5 and plug back in, give that a try.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[staabj]

Ace, that's what I do when my 'puter acts up too. Anyway, it didn't work. This is frustrating, because I am sure it is something simple!

 

[bigindian65]

another shot in the dark....chg ADD to TDD in CLS, after that I surrender...

Mato' Was'aka

 

[staabj]

Nope, no go again. I will keep playing with it and let everyone know what I find...it's these small things that keep us on our toes! Thanks.

 

[Triton101]

So when you hit the "call log or the key that looks like a note book"
move the up down key to highlight Callers List and press the softkey (select)

do you get the same result as pressing the "callers" softkey?

If you pressed LOG ALL CALLS then the "done" softkey and you still don't get anything... ??

Add a name to the SCR key on the phone.... just to see...

 

[staabj]

Triton,
All I get when I hit the 'Callers' softkey is:

Call Log
0 New, 0 Total
Use Quit to exit

I have outed and rebuilt the TN as well. I will try your suggestion in the morning when I come in.

Thanks

 

[pronei]

Try a different 3904 on that TN, see if you get the same results.

 

[acewarlock]

It is a Phone feture and The phone controls that not the switch.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[ChrisJGB]

Here is an mesaage from Nortel. it says MCR i200x but maybe this is also your problem om the M3900.

------------------------------------------------------------
Callers List - Log only unanswered calls not working with MCR i200x - non key 0.


Problem Description

The Callers List not working on i200x sets if the call is answered on MCR non key 0. Patch MPLR21335 fixes the problem for key 0 but not keys 1, 2 and so on. Patch MPLR21335 is part of MPLR23293 <dep list patch>. The i200x sets are on the latest firmware 0604DAS.

Problem Resolution

The problem can only be resolved for key 0 on 4.50.88 as per patch MPLR23293 <dep list patch>. The problem cannot be patched for non-key 0 on Release 4.50.88.



The problem is fixed in Release 5.0.

Affected Products
Enterprise VoIP Core


Chris

 

[acewarlock]

Do you have any phone that the log list works on?

If so swap it with the one that doesn't work to seee if it works on that TN, if it works on that TN then it is a phone problem like I said.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[redsox1975]

Make the change "ICDA" in Class of service. See if that helps.

 

[staabj]

Hi all,

I have found 2 phones that the call list works on. I have about 100 that it doesn't work on. All are version 8.9. I outed one of the phones that the list doesn't work on and copied a good TN to it...still no joy. I rebuilt a TN to match the working one, and, again, no joy. I just think it is odd that I would have so many that don't work right, and only a couple that do.

REDSOX, I will try the ICDA just for kicks and let you know.
CHRIS, I will try to reach my vendor and see what he says about that patch.

John

 

[Johnthephoneguy]

I would try a Firmware download on a set just to see if that was an issue, even if you have to force it, while you are waiting on your vendor it is something to try anyway.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[Dougo123]

when you have the call log options on the screen make sure log all calls is highlighted and you hit the done button. If you dont hit "Done" it will not take.