I have an Avaya IP Office 500v2 running on R10.1.3. The Telco provider is supposed to be delivering us eight (8) SIP Trunks via a PRI handoff. Per the Telco provider, apparently, the circuit has been delivered by Verizon / XO Comm as "Clear Channel". Within the building's serving Telco House Riser Closet, this circuit was terminated by Verizon / XO Comm on one side of a Verizon provided Krone Termination Block with three (3) pair (we'll call this the Point of Demarc) which the Verizon / XO Comm Tech extended from the Main Telco demarc located in the building's basement. Within the House Riser Closet, on the opposite side of the Krone Termination Block, the Verizon / XO Comm tech used our pre-run Cat. 5e Plenum UTP 4-pr. Cable (used 3 of the 4 pairs: wh/blu, wh/or & wh/gr) to extended the circuit to the customer's IT / Telco Room (distance is approximately 40 feet). In the IT / Telco Room, the Verizon / XO Comm tech terminated the same 3 pairs (wh/blu, wh/or & wh/gr) of the same Cat. 5e cable into 3 separate RJ45 heads (pins 4 & 5 of each), then plugged each into 3 separate ports of a Verizon / XO Comm provided Adtran NetVanta 838 Model 1172838G1 unit. From that Adtran unit, the Telco provider has inter-connected one (1) "Straight-through" Cat. 5e Patch Cord (15-foot factory made) to their Adtran "Total Access 924e" Router. From their Adtran Router, the Telco Service Provider has handed me off a "Straight-through" Cat. 5e Patch Cord (7 foot cord) which I have plugged into Port 9 of a brand new Avaya Phone8 Board equipped with a Universal PRI Daughter Card. All of the basic configuration criteria programmed within the Telco Service Provider's Adtran Router, and all of the basic configuration criteria programmed within the Avaya IP Office 500v2 have been confirmed and re-confirmed (B8ZS / ESF / NI2, etc. Thus far, from the Avaya side, I have swapped out the Avaya Universal PRI Card with another brand new Card. I have swapped out each Cat. 5e Patch Cable between each unit in the equation as identified above. We have even looped back our respective equipment. When a loopback plug is placed into the Adtran, it goes to "green". When a loopback plug is is placed into Port 9 of the Avaya Card, it goes "green".
Question: Should there be a T1 "Crossover" Cable installed between the Telco Carrier's Adtran NetVanta 838 Model 1172838G1 unit and the Telco Service Provider's Adtran Total Access 924e Router versu the current straight through Cat. 5e currently in place. Any other field suggestions to assist with this major dilemma would be greatly appreciated. Please assist. This issue has been dragging on for over 2 weeks now. Thank you for any and all suggestions and assistance you can offer. I can be e-mailed directly wit your suggestions at cmarino@citsolution.com.
Question: Should there be a T1 "Crossover" Cable installed between the Telco Carrier's Adtran NetVanta 838 Model 1172838G1 unit and the Telco Service Provider's Adtran Total Access 924e Router versu the current straight through Cat. 5e currently in place. Any other field suggestions to assist with this major dilemma would be greatly appreciated. Please assist. This issue has been dragging on for over 2 weeks now. Thank you for any and all suggestions and assistance you can offer. I can be e-mailed directly wit your suggestions at cmarino@citsolution.com.