8.0 Voicemail Pro upgrade Not Free for a new system? 5

[trinetintl]

Hopefully somebody out there has already done what I am trying to do and can help me avoid a potential problem and wasting time.

I am planning to replace a 406 with VoiceMail Pro on 3.2 with a brand new 500 V2 and 8.0, there is still a lot of confusion with my distributor and Avaya about the Voicemail Pro license and if moving the license will require to purchase an essential or upgrade license to be able to go to 8.0 on the new device, has anybody performed this type of upgrade already?
What about the 90 day free upgrade is that still available? What if I first upgrade to 7.0, do I need to purchase the upgrade or essential license to go from 7.0 to 8.0 during the free 90 day upgrade period?


RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[Bas1234]

If you export the licences then they won't show up in the csv file. They also start with the name "Virtual"

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[tlpeter]

I even tried deleting them but they came back after a reboot


BAZINGA!

I'm not insane, my mother had me tested!

 

[trinetintl]

OK I just got off the phone with Avaya and the answer to my original question "8.0 Voicemail Pro upgrade Not Free for a new system?" is absolutely YES, it is no longer free. If you want to upgrade hardware including the Voicemail Pro/Preferred edition to Release 8.0 you must purchase the Essential Edition License or "cheat", as it was put to me, by first installing 7.0, upgrading to 8.0 then purchasing the less expensive upgrade license....either way you pay.

It was a long journey but it is finally clear in my mind.

Thanks everybody....!

RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[jamie77]

The whole thing rests on which VM Pro license you have from what I understand. The 'old' type or the new cheaper R8+ VM Pro.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[trinetintl]

This entire thread is to clarify all of the confusion out there towards the licensing around release 8.0, one thing that came out of this discussion is that from now on upgrading older controller units with Preferred and I guess even Advanced Edition License is no longer free, that way everybody is aware that if you have a pre 8.0 proposal out there that has not been approved or has been recently approved you need to consider staying @ 7.0, "cheating" Avaya and paying for the Upgrade or making Avaya happy and paying for an Essential Edition License either way you are going to have to evaluate if you are going to provide your customer with a free upgrade or maybe you have time to re-submitting a revised proposal with the extra upgrade cost even if it is at cost.

RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[tlpeter]

The whole thing rests on which VM Pro license you have from what I understand. The 'old' type or the new cheaper R8+ VM Pro.

Jamie, it does not work.
I tried and it only add the trial licenses which will go invalid after 90 days.

Remember the mobility and the R6 mobility licenses.
The pre R6 mobility licenses just did not work on a R6 system.

In this case you still need the essential edition license or you need to use an upgrade license.


BAZINGA!

I'm not insane, my mother had me tested!

 

[TomMills]

So to pick up on this, I've got a V2 that's been running VM Pro on V7 for about a month, upgraded to R8 as it was still within the 90/100 days. Everything looked ok.

Is the voicemail going to time out now after the 100 days is up?

http://www.twitter.com/tem1985

ACSS-SME
not arrogant, just succinct.

 

[tlpeter]

It will run for the remaining days.
After that you do need an essential edition license or an upgrade license (will create a virtual essential edition license)


BAZINGA!

I'm not insane, my mother had me tested!

 

[TomMills]

haha. super.

http://www.twitter.com/tem1985

ACSS-SME
not arrogant, just succinct.

 

[trinetintl]

Tom, yep I hear you brother…it doesn’t make any sense to me either, why don’t they just say it the way it is? “Upgrading to release 8 is not free no matter the circumstances, is not free when moving a preferred/advanced license or within the 90 days”. This is why I said that a lot of people are going to find this out the hard way when their essential edition license trial start to expire, you are one of the lucky ones that read this post so you are good to go, either downgrade back to your old release or purchase the upgrade license.

Avaya calls using the upgrade license as "cheating" them out of money but I feel the same way with this new licensing model because now they are going to force me to give product at cost or for free just to be competitive particularly with the small systems which is my bread and butter.


RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[tlpeter]

It is all in the tech bulletin so it is no surprise!
The only part that is not clear for the most is when you have the "old" more expansive VMPro license.
But then it still cost you more money.


BAZINGA!

I'm not insane, my mother had me tested!

 

[TomMills]

The only part that is not clear for the most is when you have the "old" more expansive VMPro license."

Which is what they have, which is why i thought it would be ok.

fuck it, it's not live yet anyway, i'll just downgrade it.

http://www.twitter.com/tem1985

ACSS-SME
not arrogant, just succinct.

 

[jamie77]

Within 90 days and with an 'old' VM Pro license, it should be fine. I have the email trail from Scansource saying just this. If it doesn't work, they can stump us an R8 license!!!!

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[trinetintl]

jamie, Catalyst and Avaya told me that you need either the upgrade license or the essential license to move an old VM Pro license to R8, it is no longer a free, you just need to be aware of that.

It is for you to decide if you want to take the extra step and time to load 7.0 and then upgrade to 8.0 by purchasing the less expensive upgrade license or if you purchase the more expensive Essential License and save the extra step and go directly to 8.0 and then load your old Voicemail Pro license, but ether way you are going to have to pay...!

RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[amriddle01]

Well prepare to be stumped

http://www.ipoffice.tel

 

[kholladay]

Think of it this way.

If you have an R7 system that upgrade to R8 during the 90day entitlement period then what you've installed is an R8 system, NOT an R7 system, and thus all the license requirements for R8 apply.

If you have an R7 system that you upgrade using an upgrade license then you've installed an R7 system that has been upgraded to R8 and thus the R7 license requirements apply e.g. no requirement for Essential Edition.

I'm not saying it is "right" and personally I think they should have let it rest on the flavor of Preferred Edition license in the system but that is the way it is.

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[AACon]

I"m getting some severely conflicting information about this licensing.

According to this thread, If I have a *NEW* R7 with Preferred Edition, I can upgrade to R8, but my Preferred Edition/VMP will STOP working after 90 days if I do not get an upgrade license.

According to Avaya documentation, For single IP office's with preferred or Advanced Edition, there is no additional impact.

However it does also say that "Existing customers with Preferred Edition will not need to buy an Essential Edition license for their system. The Essential Edition license will be implied (upgrade license is required)."

So...is it saying that "yes Austin, you can have your upgrade within 90 days and keep voicemail pro....except it will DIE unless you get an upgrade"???


-Austin
ACE: Implement IP Office

 

[tlpeter]

Austin, it is easy:

1 New -> essential edition license required for IPO mode and a needed for preferred.

2 -> upgrade license required, it will create a virtual essential edition license that is needed for preferred.

So indeed when you have preferred and you upgrade from 7.0 to 8.0 then you will only need the upgrade license.



BAZINGA!

I'm not insane, my mother had me tested!

 

[AACon]

Okay that's exactly what I thought; Avaya documentation does not say that. Gotta pay to play with R8 eh?

So...no more free upgrades. I guess They felt cheated with 6->7

From an R7VMPRO to an R8 within 90 days, you still have to pay.

From an R7Embedded to an R8, its free as you get a virtual essential edition license.



-Austin
ACE: Implement IP Office

 

[AACon]

Okay I guess I'm still not reading it right.

Existing customers with Preferred Edition will not need to buy an Essential Edition license for their system. The Essential Edition license will be implied (upgrade license is required).

That right there is a little misleading.

Can anyone CONFIRM that the preferred edition will stop working due to the 90/100 day essential edition timeout? I don't think R8 has even been around that long!



-Austin
ACE: Implement IP Office