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Thanks MacDouglas! Basically, there are three people who answer the incoming calls. When the operator takes the call, as if the caller is being cut off. Do you have any suggestion on how to track down the error? And what is LEC?

Hi Hopefully somebody could help me with this unique problem in BCM200. Here's the situation; when the operator pick up the phone for incoming call, the operator cannot hear the caller. It seems the line is dropped. This happens 4 or 5 times in a day. I've already changed the PRI module...

Thanks but could you tell me what seems to be the problem with this BCM200? At least to know the cause of the problem before doing the patches.

It's a BCM200 version 3.6. What's the latest patches and where can I download it? Hope this will solve the problem. Thanks!

Hi, Is there a way to understand/handle the error of incoming calls? The system has ISDN fractional rate. Basically almost everyday, I'm getting 5 or more incoming calls but I couldn't hear the caller. any help will do, thanks!

thanks again biv343! I connected the phone but it's just flashing.

I've enabled the DSM32+ but still I'm getting the following: Internal Trunks Bus 3 Enabling Expansion 1.1 DSM16 Bus 5 Enabled Expansion 1.2 DSM16 Bus 6 Enabling Any suggestion? I've got two BCM50 Digital Station - 8 Port Auth Code. I'm just wondering if I...

Hi, I basically changed the DSM 16+ to DSM 32+, do I need to put the Keycode for the additional 16 ports? thanks!

Thanks Lads!

I'm in Ireland and I haven't seen any modem included. thanks!

Hi BIV343, I've got a US Robotics (COURIER) modem, do you think this will work with RS232 25 pin Male to 9 pin Female lead connected on it? Actually, it's a BCM 200. thanks for your help!

Thanks BIV343! What type of modem can I use or how about the ATA connection? Could you give some advice or steps on how to set up the modem? Honestly, it's a bit strange for BCM 200 or BCM400 not to have an internal modem like BCM50. Thanks,

Hi In BCM50, I don't have any problem in setting the modem and I can connect to the machine without any problem. How do I set up the modem for remote access in BCM 400 using DDI? thanks!

Hi Here's the scenario in my office: the adsl with static ip address is connected to sonicwall (TZ170) and behind the sonicwall, 4 computers including server are connected. My question is: do I need to setup the VPN in windows 2003 server aside from setting up the VPN users in sonicwall...

Hi, thanks for the immediate response and help! I'm just wondering how many IP trunks, media card do I need? And also what do you mean by sig server and VGMC or ISM? This is new stuff for me, I would appreciate if there's a documentation I could download on how to do this. thanks!

Hi, Is it possible to network the Option 11 and BCM400? What I'm thinking is to retain the option 11 in the main office so that I can still use the meridian phones and put the BCM400 in the other office and do the network. The other option would be to get rid of the option 11 in the main...

I made a mistake, actually it's BCM200 and not bcm300. Anyway, thanks!

Thanks guys! Everything is working. I just connected the other amphenol and program the BCM and it works...

Hi where or which website I can download the installation and admin manual for bcm300? thanks!

Hi I have bcm 200 with 1 amphenol connected and I wanted to add another phone of course by adding another amphenol. My question is which folder will I look at in admin tool to see whether the licence is for 32 users? thanks in advance!