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I changed the DTAO MCA to DTAO DTAO MPDA on the data phone on TN 4 -0 -2 -16 and then procedeed to add the agent keys successfully on the TN 4 -0 -2 -0. I have changed the data port back to DTA0 = MCA. All appears to be working at this time. I still am not sure why this was the problem, in...

No there aren't any keys programmed on the data side. I have changed the DTAO to MPDA on the data side, went back and programmed the agent keys on the ACD phone. Then I have went back and changed the DTAO setting back to MCA and all appears to be fine. I never remember having programming...

These are some excellent ideas. I tried the uppercase because, yes I have been burned by this one even thought I usually use the lowercase with no problems. I have also tried the dummy change and here is what happened. I can change the DES or I can change keys 0 ~ 6 with no problems using the...

Yes, I key in "AGT and hit the spacebar" and the sch1516 code appears.... I don't get the chance to add an agent caller ID.

I have posted the printout below, I receive the sch1516 after entering the agt and the space. REQ: stat 4 0 2 00 = UNIT 00 = IDLE (2616 LOG OUT) DES ACD TN 004 0 02 00 TYPE 2616 CDEN 8D CTYP XDLC CUST 0 AOM 2 FDN TGAR 1 LDN NO NCOS 3 SGRP 0 RNPG 0 SCI 0 SSU XLST SCPW CLS CTD FBD WTA...

I have added new type 2616 acd phones to an existing acd call queue. When I attempt to add the acd agent keys to the supervisor phone I get a sch1516 error. Any ideas?

CP500_DESKTOP_DESKTOP_CLIENT_5.00.41 from the Nortel website.

Yes, CallPilot Desktop does work with Vista. You need to install ver. 5.0

I have installed cp manager 4.0 and reporter on a stand alone web server(2003 running IIS 6.0). I get the following error when trying to install the callPilot Reporter. It asks for the ODBC configuration for the Adaptive server Anywhere when it is configuring the cprptic.dll. Tabs range from...

We have received these error messages with regards to our wireless IP phones. Our problem stemmed from bandwidth issues on our wireless network. We had other devices on the wireless network that was crowding out the IP phones, something similar to a denial of service condition. We also...

John I was able to enable cdp in ld 86 and everything else worked out just as you explained. Thanks again.

I am receiving an esn0126 error, the CDP data block(cdp-list) does not exist.

At this time it appears that all internal calls that originate internally and are dialing x7799 receive dialtone, dial one more digit (any number) and the call is completed to the PRI/ISDN route. All external calls via the PSTN or across a tie route to x7799 appear to be working just fine...

Yes...here it is, quite simple when you have someone give you the answers. >ld 97 SCSYS000 MEM AVAIL: (U/P): 22361716 USED U P: 5956199 239393 TOT: 28557308 DISK SPACE NEEDED: 366 KBYTES 2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED LD43 - BKO) REQ chg TYPE supl SUPL x92 WRAP UP SUPL 092...

Here is the listing for the ld 17: >ld 17 CFN000 MEM AVAIL: (U/P): 22361716 USED U P: 5956199 239393 TOT: 28557308 DISK SPACE NEEDED: 366 KBYTES 2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED LD43 - BKO) DCH AVAIL: 251 USED: 3 TOT: 254 AML AVAIL: 15 USED: 1 TOT...

REQ prt TYPE cequ CEQU MPED 8D TERM REMO TERD 068 REMD TERQ REMQ SUPL 004 012 020 028 036 044 052 084 088 V152 N156 SUPC 060 092 SUPF XCT 000 016 032 048 064 080 TDS * 000 * 016 * 032 * 048 * 064 * 080 CONF * 001 002 * 017 * 033...

I need to know the process for removing a remote equipment shelf from an 81-C. Currently it is listed as SUPC 92 in the prt ld 22 cequ routine.