SCH1516 errors when attempting to add agt key

[shelton2]

I have added new type 2616 acd phones to an existing acd call queue. When I attempt to add the acd agent keys to the supervisor phone I get a sch1516 error. Any ideas?

 

[MrPederman]

SCH1516 MCA card supports only keys 0-7.
Action: Move the key functions of the voice set in the range 0-7 if you intend to use MCA.
Severity: Minor. Critical to Monitor: No

Please post a printout of the TN. If you are trying to build the TN, at what point do you get the sch1516?

Also, do a "stat l s c" to see if any of the data ports are programed.

 

[shelton2]

I have posted the printout below, I receive the sch1516 after entering the agt and the space.

REQ: stat 4 0 2
00 = UNIT 00 = IDLE (2616 LOG OUT)


DES ACD
TN 004 0 02 00
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 2
FDN
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
CLS CTD FBD WTA LPR MTD FND HTD ADD HFA
MWD LMPN RMMD SMWD AAD IMD DOS XHD IRD NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
OUSD OBPD CDMR
CPND_LANG ENG
HUNT
LPK 3
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5545 2 5546
SPV
01 NRD
02 MSB
03 SCR 4747 3 MARP
CPND
NAME ROQ Phone
XPLN 27
DISPLAY_FMT FIRST,LAST
04 DWC 8161
05 AGT 4281
06 AGT 4282
07
08 AGT 4283
09
10
11 DWC 8888
12 AGT 4189
13 AGT 4188
14 AGT 4187
15
16 AGT 4191
17 AGT 4190
18 AGT 4193
19 AGT 4194
20 AGT 4195
21 AGT 6195
22 AGT 4260
23 AGT 4261
24 AGT 4262
25 AGT 4263
26 DWC 7559
27 AGT 5920
28 AGT 5921
29 AGT 5922
30 AGT 5923
31 AGT 5924
32 AGT 5925
33 AGT 5926
34 AGT 5927
35 AGT 5928
36 AGT 5929
37 AGT 5930
38 AGT 5931
39 AGT 5877
40 AGT 5878
41 AGT 5879
42 AGT 5880
43 AGT 5881
44 AGT 5882
45 AGT 5883
46 AGT 5884
47 AGT 5885
48 AGT 5886
49 AGT 5887
50
51
52
53
54
55
56
57
58
59
DATE 18 SEP 2007


NACT
REQ: chg
TYPE: 2616
TN 4 0 2 0
ECHG yes
ITEM key 50 agt SCH1516

KEY 51 agt SCH1516
****

 

[johnpoole]

key 50 agt 5888, and you get a sch after agt?

john poole
bellsouth business
columbia,sc

 

[shelton2]

Yes, I key in "AGT and hit the spacebar" and the sch1516 code appears.... I don't get the chance to add an agent caller ID.

 

[MrPederman]

As a test you could try to program the agent on key 9.
If that fails, you could out one of the existing AGT appearances and then try to add your new one.


This will help determine if the problem has to do with Key 50, or perhaps a limit on AGT keys on a set.

Maybe this person is already assigned to a supervisor.

Thsi is from the NTP:

Agent lamp (Basic)
Up to 40 SL-1 telephone key/lamp pairs can be assigned to agent functions.
The M2216 telephone with two add-on modules supports up to 58 keys. The
key associated with each lamp is not used unless equipped with ACD
advanced features. The lamps show the state of individual agents in the
supervisor’s group. These lamp states are updated when the status of the agent
changes, independent of the supervisor’s mode of operation (Agent/
Supervisor/Make Set Busy). An agent can be assigned to only one supervisor
at a time.

 

[johnpoole]

and your adding the agt after key x with a good key number..

john poole
bellsouth business
columbia,sc

 

[acewarlock]

ITEM key 50 agt SCH1516

KEY 51 agt SCH1516


Your using lower case, need to use upper case.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Triton101]

Do a dummy change on that set first, so system re-saves it and try again after the dummy change (change the DES on it for example)

 

[shelton2]

These are some excellent ideas. I tried the uppercase because, yes I have been burned by this one even thought I usually use the lowercase with no problems. I have also tried the dummy change and here is what happened. I can change the DES or I can change keys 0 ~ 6 with no problems using the AGT. But if I try any other key it fails after the 4 keystrokes of AGT and space. aLSO THE SAME RESULTS IF i TRY TO PROGRAM AO6, TRN OR CFW......

REQ: chg
TYPE: 2616
TN 4 0 2 0
ECHG yes
ITEM key 50 trn
SCH1516
KEY 50 ao6
SCH1516
KEY 50 CFW SCH1516
4
KEY 50 CFW SCH1516

 

[Triton101]

It almost sounds like it thinks that this is the DATA side of that TN..... Do you have anything programmed on DATA side???

4 0 2 16 to 31?

 

[shelton2]

No there aren't any keys programmed on the data side. I have changed the DTAO to MPDA on the data side, went back and programmed the agent keys on the ACD phone. Then I have went back and changed the DTAO setting back to MCA and all appears to be fine. I never remember having programming issues like this before.

 

[bigindian65]

That looks like a corrupt ACD Tnb. I would out the Supervisor set and build it back on a different TNB.

Mato' Was'aka

 

[Triton101]

But you do have a Programming(mca) on 4 0 2 16 correct?

Do you have an adapter in this phone? What do you use it for???

 

[shelton2]

I changed the DTAO MCA to DTAO DTAO MPDA on the data phone on TN 4 -0 -2 -16 and then procedeed to add the agent keys successfully on the TN 4 -0 -2 -0. I have changed the data port back to DTA0 = MCA. All appears to be working at this time. I still am not sure why this was the problem, in the past I have had no problems adding agent keys. Is it corrupt????