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Has anybody setup NLB servers using Extreme kit and got it to work? Any help would be great. Cheers Steve

Thanks guys, its all of the 3905 sets in our call centre that dont light up when presented a call. Any more ideas?

Hi People, I have i2004's and 3905 all using headsets in our call centre. The i2004's beep once and the light shines. However the 3905's lamps dont light up which is very confusing. The TN's for the different type of sets are pretty much identical. Here are the TN's for each. Many thanks, Steve...

Hi Roadrunr92 Symp: Rel: 05.00.00 Service Update: ID: NN_SCCS_5.0_SU_04_S SUS_0401_S SUS_0402_S SUS_0403_S Symp Web Build Inf: Ver: 04.05.005.02(Webclient 4.5_SU05) NN_SWC_4.5_SU_06...

Hi People We are getting the error above when using scripting from the web client. A server reboot gets rid, but seems a bit drastic. Any ideas on what is causing it?

All sorted, removed all access ports etc, restarted services, then acquired ports...........all ok.

We have mail 13, everything else with mail seems to be ok as far as I know. I have had a look at SCCS and the VSM service states mail link Etc are all ok.

Hi People All my CDN/scripting/skillset assignments seem to work ok, but all of a sudden no voice sessions seems to play in my scripts while the customer is waiting. Im not using Give IVR. The calls to go to the correct agents when they are free. This is a real problem when soem lines only...

Of course!! Thanks for that joynew68

Yeo this the data from an Interval report ~ how/why does this happen?

Having looked at the CDN Stat report I have noticed that there appears to be an odd occurrence of 'calls answered' being a few calls more than 'calls offered'. How can this be??? Any ideas? Cheers

Sorry for the delay, i had messed my connection to DSN SCCS altogether, have sorted now though. I am using Crystal reports to use the DSN, i do however get the same list of tables using Excel. I have used the sysadmin account and my own, the tables dont seem to change. I do have a CDN table but...

Solved problem using info from this thread below. Created new DSN, DSEdit server entry etc, now works :o) ========================================================== 1. Install ODBC and Sybase open Client ( are installed automatically during SCCS Client installation) 2. Configure a Sybase...

When trying to test the option within the Windows ODBC/DSN options I get this error: '[SYBASE][ODBC Sybase driver]Invalid attribute in connection string: Description.[Sybase][ODBC Sybase driver][SYBASE]ct_connect(): network packet layer: internal net library error: unable to find an available...

Yep I have a VSDN enrty of 4198 --> EM 4198 Can anybody confirm that my Mail access DN will be the same within Symposium to what it is when i dial it from my phone ie 7000?? Thanks

In script for CDN 1960 I am trying to give the option to put a call to a specific mailbox. ROUTE CALL 4198 - Doesn't work, goes to our attendants mailbox instead!?!?. I have created a VSDN for 4198 and mailbox Etc, oh and even a 4198 phantom DCFW to 7000 GIVE IVR 7100 WITH TREATMENT 4198 -...

I cant see all of the tables listed in the data dictionary. I am specifically after the iCDNstat table, I only seem to have a CDN table. Is there something wrong with my DSN?? Can you people see the iCDNstat table?? Cheers

I need to use the DSN that the webserver uses to generate reports, but i dont know the authentication details. The DSN name is: SVR_xxx.xxx.xxx.xxx_IAA_DSN where xxx is the IP address of the server. Cheers Steve

Hi People I have managed to connect to the Symposium database with DSN. However the CDN table does not seem to reflect the available fields as seen in the predefind CDN report. Fields like TimeStamp Etc are missing. I am trying to produce a report that does not contain the CDN group headings...