CDN Report Calls Answered > Offered??

[moonmonster]

Having looked at the CDN Stat report I have noticed that there appears to be an odd occurrence of 'calls answered' being a few calls more than 'calls offered'.

How can this be??? Any ideas?

Cheers

 

[joynew68]

It can be in iterval report. Is it CDN interval report?

j

 

[moonmonster]

Yeo this the data from an Interval report ~ how/why does this happen?

 

[joynew68]

There is sometimes overflow between 15min intervals.
If i.e. several calls offered at 9:14 are answered at 9:16 then interval 9:15 can show answered>offered ...

j

 

[moonmonster]

Of course!! Thanks for that joynew68

 

[rwylie81]

joynew68, you're a star, I have been tearing my hair out with that one recently.