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Check out the Avaya Configuration notes for the MM with SM Section 8 Considerations / Alternatives: Called party information is not identified by MM in certain call scenarios such as when using vectoring. This was corrected in Avaya CM 3.1.4 and CM 4.0.1; corresponding changes were made in...

I'm not sure if this is your particular problem, but I've seen a similar problem on a couple systems at MM 5.2. When you change the SIP Gateway info sometimes the data is changed, but not removed from the VMD database. If you look at it in VMSC the Gateway info appears to be correct, but in...

For Notify Me calls that show "unknown" I'd start with this: MSG-6263 Notify Me calls to external numbers fail sometimes as the calling party number is empty. This fix allows the administrator to set the calling party number in the configuration file (/vs/data/sip/SIP_B-MANGO.cfg ) For...

Do you have a login and password for the system? Here is an excerpt from the manual about single digit menus. The single digit menu can be setup at the port or trunk level using the Information table in the COS or at the User level: With Single Digit Menus, the Octel 200/300 allows callers...

To change the date and time, use UPDATE. At the . (dot) prompt, enter MODIFY DATE. Example: .M DATE Current DATE AND TIME: MON 12/08 11:13:45 1996 Enter new DATE and TIME as: DAY MM/DD/YY HH:MM or empty line for no change. :MON 01/08/97 10:20:00 DATE and TIME set to : MON 01/08 10:20:00 1997...

Here is some info from Avaya PSN002006u: PSN # PSN002006u Original publication date: 2-Feb-09. This is Issue #01, published date: 2-Feb-09. Severity/risk level High Urgency Immediately Name of problem Supported backup media for Modular Messaging (MM) System. Products affected Modular...

Each language ovf appears to have an associated data file. I did a search on the Phrases table to see what PhraaseID might contain that phrase. Chuck RCT Technologies

On my MM 5.2 system for the Aria GBR it was statement 2505. Chuck RCT Technologies

Avaya has sample Caller Applications on recent MM software on the MAS in the C:\Avaya_Support\SampleCallerApps folder. There is a sample Bulletin Board app. Chuck RCT Technologies

I usually just add the URL anyways if I know it is right and click "next" and have the installation finish up, then install any MM patches, then get the necessary MAS certs on the WSO server. Problems with WSO seem to be 80% certificate issue related Chuck RCT Technologies

I would just drill holes in the disk drives or use a degaussing tool to erase the disk drives. Chuck RCT Technologies

If the Octel 200 has previously been installed you can type insta at the @ prompt to erease all names,greetings,messages. You have to be logged in with the maintenance password. From the Octel manual: "Message server has previously been installed. To reinstall the message server, you must...

The SMTP In log shows incoming (receiving) mail to the MSS. The SMTP Out log shows mail sent out from the MSS such as Notify Me. Chuck RCT Technologies

On the MAS go to Start> Programs> Avaya Modular Messaging> About Avaya Modular Messaging and look under the Patches tab. On the MSS go to the Messaging Software Display. Chuck RCT Technologies

Every local subscriber has an assoicated email handle in the MSS. When someone leaves a message for another person that message is recorded on the MAS and sent to the MSS via SMTP with the referenced email handles of each local subscriber through the Private LAN. The SMTP IN log should contain...

I took a look at the replacements I have (side by side style) and they are labeled 700330681. Chuck RCT Technologies

On MM 5.2 the MSS will not show the total number of licensed seats as it had in prior releases. The "Total Subscribers" column only indicates the total number of local subscribers adminstered on the local system. If the customer is used to seeing the number of seats available then they will need...

Changing the Holidays table and getting "The date specified is invalid" pop-up error is a known problem. Avaya has an MM Service Pack to correct the problem for MM 5.2 and MM 4.0 only. The quick work around option for MM 3.1 was to change the date in the MAS back to 2010, make the Holiday table...

From the Serenade documentation: Use the following procedure to record names: 1. Call the Octel 200/300. 2. Enter a mailbox that allows names to be recorded (COS Attribute 10). 3. Press 1 1 7 after hearing the “Ready” prompt. 4. The Octel 200/300 prompts “Enter the mailbox number for the name...

For MM 5.2 on the MSS you have a column for Local Subscriber Mailboxes and Total Subscribers. The MSS doesn't have a column to indicate your licensed amount of mailboxes. The WebLM License Manager has the License Capacity and Currently Available info. Chuck RCT Technologies