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Thank you, thank you, thank you. I knew it was something trivial. I will be kicking myself for months on not catching it. You have been a tremendous help. Just breaking out the 4xxx extensions worked perfectly.

Avaya G311 Good Morning All, I have reviewed various threads and was just wondering if there was an easier way. I have a list of 65 extensions I would like to add to a digit conversion table. These extensions have their own DID’s off network. So, for example, ext 490410 would route directly to...

Lopes, thank you. That was it. That silly little AAS setting made all the difference. I have been pulling interval reports all morning on the incoming faxes. Works like a charm. Thank you once again.

Thank you ASM79. I believe you might have pointed me in the right direction to look at this differently. Would it be possible to post a sample I could compare with? I really can’t thank you enough for your response.

Site Info: G3SI V11 Intuity MAP5 CMS V6 Good Afternoon, Is there anyway to setup an analog hunt group that can be measured in CMS? I have a customer which would like to pull reports (totals) on incoming calls to a group of faxes. Obviously when I make the group ACD for measured, a fast busy is...

200712050000 find: compress: No such file or directory xe08aux001: /usr/sbc/data_sent $ I am just batting zero. :)

Please forgive me, I am unfamiliar with the Unix world. I have a directory which stores .Z files. I can open these files, and search for what I need, but I am lost when it comes time to make them a .Z file again. The compress command doesn’t work, and gzip changes the name to gz.Z. I know its...

Site Info: G3SI V11 Intuity MAP5 CMS V6 Good Morning, I just have a quick question. About once every 2 or 3 months a call will come in to 2 Agents at the same time. One Agent needs to drop off, and the other takes the call. I believe this to be just an anomaly but I was just curious if anyone...

Good Morning Ron, I have inclement weather messaging setup for my site. I have a hunt group at the beginning of all incoming vectors. If we experience a weather problem or a building emergency, a manager or director can call in with an access code for each and activate these hunt groups which...

Site Info: G3SI V11 Intuity MAP5 CMS V6 Good Afternoon, Once again I need your expertise. I have various call centers. 2 of which are in different locations, however they are connected via TNT transferring. So a call will come into 1 center, if no agents are available, the call will be...

I took your advice and removed the 2 additional 5 second intervals. The new vector looks like this: 01 goto step 12 if time-of-day is all 16:55 to all 08:30 02 goto step 12 if time-of-day is fri 16:55 to mon 08:30 03 goto step 23 if...

Below is just the same route-out step which is on the previous vector. 12 route-to number 5003 with cov n if unconditionally 13 stop 14 25 is the site emergency message. Do you think I should remove step 6 completely? Just have the...

I agree, those times need to be removed. How about this one: 01 goto step 25 if staffed-agents in split 5 > 0 02 goto step 12 if time-of-day is all 17:00 to all 08:30 03 goto step 12 if time-of-day is fri 17:00 to mon 08:30...

I should have clarified that. These vectors are for 2 different locations both with split 1 for consistency. The original is transferred out if no one is available and the second posted one is if calls are queued then transfer.

My sincerest apologies, apparently I thought it made sense when I was typing it. Sometimes we all get a little carried away and type too fast. Anyways, I completely agree with you that line 6 should not allow any call over 2 but honestly we have been seeing some pretty interesting things such as...

I like that idea much better. So if there are NO agents available, the staffed will pass the calls like I would like. Therefore the queue time should always be 0 seconds speed of answer and everything should be under the SLA. Now since you had a great idea, let me toss something another one at...

Good Afternoon, I think I see where you going with this. So if a call is abandoned before the queue and I am reporting from the queue why is that counted against percent answered? Do you think it is because I have step 13 after the queuing step? And nothing for the actual count of Agents? I will...

Site Info: G3SI V11 Intuity MAP5 CMS V6 Good Morning, I have a couple of quick questions. I have calls routing via the below vector. In reviewing CMS reports on the Split Call Profile, It reports no abandoned calls, average speed of answer is 01 seconds however it is reporting that only 90% of...

Lisa, I completely agree. I had time to ponder it. I guess its just aggravating because anytime you return to the same queue, the call is counted again. So if queue to split 1, then exit the vector and come in through another vector and queue to split 1 again it counts again. I am taking your...

Thank you Lisa. I was curious about that. I have read various posts which say you can only queue it once so keep queuing as a pre-caution, then I have also seen the double queuing which you have just mentioned. Do you feel it would be wise to repeat further down the line such as at 13. That...