Inclement Weather Message (Suggestions?)

[MichiganRon]

I manage the phone and voice mail system for a local school district.

We recently made a change in our system which allows us to use vectors and messages recorded and stored on a VAL board. All incoming calls go to a particular vector, where callers hear a message and are offered several options. Until recently, this was handled by an automated attendant in our Audix.

Occasionally, our school closes due to inclement weather. It is the job of a particular person to change the outgoing greeting to reflect the closing. This greeting often needs to be newly recorded each day we are closed. Using the audix system, she could call into audix and just change the greeting used for that auto-attendant.

Unfortunately, the new system of vectors makes changing the greeting from off site difficult. I know it's a long shot, but does anyone have any suggestions for how I might be able to allow someone to change the greeting (message) from off site?

Thanks,
Ron

“If you are irritated by every rub, how will you be polished?” ~ Mevlana Rumi


Do you live in Michigan? Join us in the Tek-Tips in Michigan forum.

 

[CBB]

You can still keep it as a bulletin board in Audix and use vectoring. Just use the messaging-skill command in the vector.
You could use remote access but it is a pain. EC500 is another option that is fairly easy. But keeping it in Audix is by far the easiest.

 

[CBB]

Are you using variables to activate it? If not, look into that, it is a pretty nice way to handle it.

 

[Realign]

Good Morning Ron,
I have inclement weather messaging setup for my site. I have a hunt group at the beginning of all incoming vectors. If we experience a weather problem or a building emergency, a manager or director can call in with an access code for each and activate these hunt groups which plays a message explaining the inclement weather or emergency message. Is this what you had in mind? That way you wouldn’t have to re-record a message every time there is a problem.

 

[Zen216]

We use variables for inclement weather as well.. our main vector looks like..

display vector 55 Page 1 of 3
CALL VECTOR

Number: 55 Name: 800 C/S
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing ringback
02 goto step 23 if ani in table 5
03 announcement 6001
04 goto step 12 if staffed-agents in skill 8 > 0
05 goto step 25 if staffed-agents in skill 11 > 0
06 goto vector 18 @step 1 if holiday in table 1
07 goto vector 18 @step 4 if I = 2
08 goto vector 18 @step 7 if I = 3
09 goto vector 18 @step 10 if I = 4
10 goto vector 139 @step 1 if unconditionally
11 stop

the staffed agents in the first two steps if to re-direct calls if there is a department or company meeting..

the I variable is for our inclement weather, to set delayed openening to 10am, 1pm or closed

here is that vector
display vector 18 Page 1 of 3
CALL VECTOR

Number: 18 Name: holiday&weather
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 1 secs hearing silence
02 announcement 5306
03 goto step 14 if unconditionally
04 wait-time 1 secs hearing silence
05 announcement 5716
06 goto step 14 if unconditionally
07 wait-time 1 secs hearing silence
08 announcement 5717
09 goto step 14 if unconditionally
10 wait-time 1 secs hearing silence
11 announcement 6016
12 goto step 14 if unconditionally
13 stop
14 set L = none ADD none
15 collect 1 digits after announcement 6015 for A
16 route-to number 5094 with cov n if digit = 1
17 goto step 24 if digits = 5
18 set L = L ADD 1
19 goto step 22 if L = 3
20 announcement 6004
21 goto step 15 if unconditionally
22 disconnect after announcement none
23 stop
24 collect 3 digits after announcement none for B
25 set C = A CATR B
26 route-to number C with cov y if unconditionally
27 disconnect after announcement none
28 stop
it will play the message, we are open a 10, 1 or closed, then dump it to a loop at the end, giving the option to get to our IVR or to dial an extension directly

we setup a DID to a separate vector to collect/change the weather variable, so you can do it from off site

display vector 3 Page 1 of 3
CALL VECTOR

Number: 3 Name: weather variabl
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing ringback
02 collect 4 digits after announcement 6020 for none
03 goto step 6 if digits = XXXX (you can set whatever you want for a security code)
04 disconnect after announcement 6021 (invalid security code)
05 stop
06 collect 1 digits after announcement 6022 for I
07 announcement 6023 (change accepted)
08 disconnect after announcement none


ALso, you will need to define the variable as a global variable..

display variables Page 1 of 2

VARIABLES FOR VECTORS


Var Description Type Scope Length Start Assignment VAC

A First Option collect L 1 1
B Last three digits of extens collect L 3 1
C Full 4 digit extension collect L 4 1
D Day of week dow G 4
E Emergency Closing collect G 1 1 1
F Fri and Sat Closing Time collect G 4 1 1700
G Time Routine collect L 1 1
H
I Inclement Weather collect G 1 1 1

 

[elvislives]

I recommend recording an inclement weather message and dialing into the system and just change the vector to point to a different vector where callers can hear the message.

I usually had the greeting in the begining and then stated something like please stay on the line to hear the main menu.

 

[MichiganRon]

Zen216,

Unfortunately, that solution won't work for me. I don't have enhanced vectoring capabilities. Some of the options you have listed in your vectors are not available to me.

Good suggestion, though.

Realign,

Your option (or a variant of it) seems like it will work best in my situation. Could you be a bit more descriptive about how to set this up?

Thanks,
Ron

“If you are irritated by every rub, how will you be polished?” ~ Mevlana Rumi


Do you live in Michigan? Join us in the Tek-Tips in Michigan forum.