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I should have checked for the license first. I was told that the customer had a TTS license, but apparently they either don't, or it has not been applied. Thanks for the quick response.

I am trying to get the Speak Text action to speak the digits I have stored in a User Variable. Here is how I currently have it set up, but it is not working: Text to speak: $REG[$ServiceCenterFwdNumber] I know that the variable is working because the Transfer action I have in another module...

Thanks biv343!!

Sorry to ask you to post this again, but could you please post the link to the BCM DST patch again. I would really appreciate it. Thanks. -Lee

A customer has a Contivity 1750 w/ the Stateful Firewall license that they want to use as an all-in-one solution. So, it will be replacing thier Cisco Pix Firewall, Cisco 1700 gateway router, and Cisco 2600 VPN/PPP router. The Contivity is currently in place handling 1 PPP T1 to one of thier...

I have license keys for both if I need them.

I know this is more of an IP question, but the setup is to connect IP phones to a BCM, and I am getting no response on the Nortel Networking solutions forum. I am setting up 2 Contivity 1100's, one at each end of a point-to-point T1 for data traffic. I need a really simple setup (no VPN...

I am setting up 2 Contivity 1100's, one at each end of a point-to-point T1 for data traffic. I need a really simple setup (no VPN, etc.), but I can't seem to get it to work. On one, I have configured: LAN interface: 192.168.11.1 255.255.255.0 "private" WAN interface: 192.168.10.2 PPP T1...

I just set up RCC for a customer, and averything went fine. My only issue is that I can't find a "Maximum Wait Time" or similar item for each skillset anywhere in any of the reports. Can anyone offer any advice?

I have 2 3.7 BCM 200's at different sites that reboot on their own when I try to access the Unified Manager. These were purchased from our supplier at the same time, and one was working fine for about 3 weeks and the other one for about a week. They may not actually be rebooting, but the LED's...

I feel like a moron for this (I am still rather new to the BCM, though), but I was never able to get transfers to the CallPilot DN to take me to the AA. It always took me to the general delivery mailbox instead (or a user's mailbox if the transfer was from their DN), making me think that the...

I want the calls to go to the AA, but I got the impression from MrMarshall that I could only use ringing services to send the calls to a mailbox since AA doesn't have it's own DN, which is an okay solution, as long as I can choose which mailbox the call is sent to for eash ringing service.

Will I be able to make the calls go to any mailbox, or just the general delivery? Thanks for the quick response.

I have a customer thet has a BCM 400 and a PRI. They have four Hunt Groups with DID's assigned to each. They would like to have the Auto Attendant answer the lines assigned to the hunt groups after 3 rings during the day, and after 0 rings at night. This is a basic setting on most other Voice...

Okay, I promise I am figuring out a lot of stuff on my own, and will eventually stop asking so many questions. I have a customer with 3 Digital Trunk Modules. 2 have incoming PRI's, and 1 has a T1 line going out to an external fax server. The customer had their service provider change the...

I have "External Mailbox Initialization" enabled in the CallPilot System Properties, but I can't figure out how to inialize a mailbox from an outside phone. Please help.

She has an IP phone with an extension on this BCM. She just dials the receptionist's extension, but only gets the general delivery/receptionist's mailbox (which are the same) after the number of rings set for call-forward no-answer. The problem comes during the lunch-hour, when the...

The mailboxes were already created when I created the skillsets. I just have to "initialize" them like you do on a new user's DN (enter default password, create new password, record name). I just don't know how to initialize a mailbox that does not belong to the phone I'm using.

First, I'd like to thank everyone that has responded. That gives me a better feeling about getting into the BCM. Now, here are a few questions I currently have: 1. I currently have Auto-Attendant set to answer the target line that has ringing apeparances on the receptionists phone after 4...

After firing our BCM tech, my company had me run through the BCM CBT's and made me the new BCM tech. I am completely new to Nortel systems, so things are a little rough for me right now. Can anybody point me to a good source of documentation for the BCM, especially the CallPilot? Thanks.