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I think if you are comming from Avaya or Panasonic you will find the NEC and little akward to complete the simple things you took for granted on other platforms. When it comes to hunt groups and various other options you need to start configuring Virtual loop backs and Virtual extensions to...

I would also suggest you check the Virtual Slot----Shelf Property and make sure Nat Fixed Global Address to the public IP address that Gamma is expecting along with NAT Traversal as fixed Address. I have had this issue when Gamma receives the internal IP address as part of the SDP header...

Thanks for the response. I tried that and I couldn't make a call at all on the SIP phone. I have tried creating 2 keys multicall keys and various firmware versions.

Hi, I am not sure if someone has experienced this and if so maybe they can shed some light on the matter.I have a Mitel 3300 and a generic Sip device configured. I have no issues with the general working of the phone it is only when the customer attempts to cancel a transfer is when we have an...

I have tried another sip unit and it works fine. It can only be the handset model is Endurance from interquartz. Never used the unit before just one the sales team sold. Call logged with manufacturers support team Thanks Colin www.3sixtynetworks.com

Sorry should have provided the information The phones are all on the local subnet within the same IP address. I have tried restricting the Sip unit to only using G711 and G729. This has not changed the results the same issue still occurs calls originated from SIP device work perfectly to Mitel...

I have a Mitel 3300 running version 7 sp1. The issue I am experencing is with a sip handset. I have the handset registered and the connection is established. The problem is as follows:- I can originate a call from the SIP device and everything works as follows. No issues with calls to external...

I have an SV9100 with PRI and SIP trunks. Can I ask a daft question regarding accessing the lines. Is it possible to have a dial 9 access for the PRI trunks and a dial 8 for the SIP lines. I cannot see any simple way of achieving this Thanks in advance Colin www.3sixtynetworks.com

Check you have a license allocated to the extension www.3sixtynetworks.com

Hi Everyone, I am sorry if this question has been asked before. I have been asked to look at a problem with a customer on a Samsung and I am sure it is something simple but I am very new to the Samsung product. I have a client with a LAN to LAN VPN via Draytek routers and the extension on the...

What type of Voicemail solution have you got Call Pilot or Meridian Mail? Thanks, Colin www.3sixtynetworks.com

You will not get the BCM450 to talk to the Panasonic via IP. The MCDN license is a Nortel only standard and is only compatible with Nortel Products but primarily the Meridian System(Meridian Customer Defined Network). If you cannot link these sites with anything other than IP I would look at SIP...

Provided it is more than 2 he will be fine the default would be 6 if it was a BT install but the system will still translate the last 3 even if BT are sending in 6. Were he will have an issue is if he was to send out a different DDI from an extension because the system will only allow him to...

Hi, Have you got the following patch installed on your BCM 50 BCM050.R300.SU.System-259. If not I would suggest you install this patch and then reinstall the application. Thanks, Colin www.3sixtynetworks.com

It could be patch related what is the connection between the boxes? Thanks, Colin www.3sixtynetworks.com

Where are you based AvayaMitel? www.3sixtynetworks.com

You have to be very careful because as part of the installation process the Harddrive pairs with the BCM onboard security. This means if you booted this hardrive up in another BCM to test or confirm how to complete then that is the only BCM the harddrive will pair with until you reimage the...

You need to make sure youre system has a Signaling Server and appropriate dsp resource or an MC3s card or ITG but it sounds to me like you have a CS1000 with no IP cards. But if you could list the cards it would help. Thanks, Colin www.3sixtynetworks.com

Are you planning on migrating all the keycodes and what version of BCM is this going into. BCM 400 release xx Thanks, Colin www.3sixtynetworks.com

First question do you use DDI or are you planning on using DDI? If yes assign the last 3 digits of the main number to the target line 125. You will find this in telephony---- Lines----Target Lines set last 3 digits You then assign the Target Line to the extension If you click on...