IP user in OPENSCAPE Business

[09123134548]

[tt]Hi My Friend,
There is a Openscape Business V1.0.There is a problem in IP(HFA/SIP) subscribers.
All of the IP subscribers are register in the system , but when the IP user dialing the other number insysem following message appears on the screen:
Busy at the moment
And when other extension like Analog subscriber dialing the IP user following message appears on the IP telephone:
Telephony is Down (HV2)

Please advise us to solve the problem.

Thank you.

 

[LoPath]

Are they HFA or SIP? On an HFA phone, the HV2 message means "unable to register HFA main line".

HiPath 4000 V5 & V6, OpenScape Xpert V4, Xpressions, Contact Center

 

[3Sixty]

Check you have a license allocated to the extension

http://www.3sixtynetworks.com

 

[yayayoyo]

you should use the latest versions of the IP phones (SIP/HFA).

 

[sbcsu]

All of the above and
Fault codes are listed in greater detail at

http://wiki.unify.com/wiki/DeskPhone_IP_HFA_FAQ