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Freaking barnacles!, I stared at this form for an an hour an was actually looking for that setting and didn't see it. Thanks @TouchToneTommy for shining the light on my issue.

This is what I did: 1. Created a new user rights template named MyTemplate 2. Defined button programming 3. Right click user rights and selected "Apply User Rights to users". Selected in the dropdown MyTemplate and selected members of this user rights and also selected same entries in member...

I need to get the result of a transfer so I am using assisted transfer. The only problem is that when I do so, it does not continue to ring for the caller. Instead they hear background music. The problem is that I cannot rely 100% on MOH. It sound really crappy on cellphones and many people...

Just to confirm- vmpro 9.0 to 9.1 is a paid upgrade?

So the actual variable name I need is $CLI_NAME - but alas it will not work for me as I have version 9.0.3 and it exists only from 9.1. I opened a separate thread with a question regarding best upgrade path.

I have vmpro 9.0.3 I just realized that $CLI_NAME was only implemented from 9.1 and this is why it is not working on my platform. Is the upgrade to 9.1 free? If not, is it worth upgrading to a different version? 10 or 11 ? Will it require updating the ip office version also ?

...Or I thought I did ... It worked for one message, then it stopped working... partially. Receiving only some messages. SMTP logs show all OK. By the way, is there a way to get the caller ID name?

I figured it out ... While I was using mydomain as the SMTP domain, the SMTP server was that of comcast, my ISP. Apparently, tmobile marks as SPAM if the domain of the sending address is not the same as the SMTP server. I ended up creating a new user at comcast with a comcast email address and...

I am trying to have vmpro send text to a cellphone using email to mycellnumber@tmomail.net, but messages are not being received on the phone. vmpro is configured to use a SMTP server and sending emails with voicemail@mydomain.com. When i change the recipient in vmpro to: myemail@mydomain.com ->...

No, it does not happen often. And yes,you are right, if it goes down, it’s due to the machine it’s running on. In my case it is a virtual machine.

Thanks. It's working with a small caveat - the first call after the issue occurs does not go through. I tested by disconnecting the network from the machine hosting VMpro. The first call gets picked up by a blank as no phone rings. It's just dead silence. The second call gets routed OK.

I have all the routing always starting with the VMpro. I encountered an issue that when the server is down for whatever reason, all the calls end in a black hole. Now of course it makes sense - but I need a workaround without intervention. Ideally, it would be able to use some basic routing...

Here you go with the basics. The defined huntgroups: The huntgroup to ring all phones: The button programming on the secretary's phone: The incoming call route: The VMpro module (there is more to it based upon what you want to do, but this is the base you need: Good luck.

Wholeheartedly agree: doing the routing based on the VMPro has so many more capabilities, and we have been using it with a lot of success. This extra tip - to set the forward number without activating call forwarding is great as it can be set and checked from both the VMPro and the phone system...

Kudos @derfloh! It works. The only thing I had to add was a button which I Labeled “No Forwarding” and set its Foward number data value to zero. This matches the programming I have on the VMPro, and also works as the secretary can easily see the status. Now all phones ring on forward all...

I understand the VMpro part- no problem there. I don't understand the secretary part. She needs to press a button that sets forward all. That is how the light turns on on her phone. That actively sets the routing. Are you saying that there is a way to set the target for forward without...

Brilliant! I will try this on Monday. But I still have a question. If the secretary pressed the button to forward all, and the vmpro is routing the calls to a target huntgroup, instead of to the secretary, once it reaches the secretary, will it not try to forward it to all, meaning that it will...

@derfloh, I am not sure I am understanding your last line. The secretary needs also to be able to forward the calls by pressing a button. Right now when she does it, it set to forward to a huntgroup with all extensions but it does not ring her own phone. Are you suggesting this can be done...

I guess these solutions will work for regular scenarios. Mine is more complicated, and I was trying to avoid the complexity when I asked the question, so I got excellent responses but unfortunately they will not work in my scenario. I have the Incoming call routes always start with the VMPro, as...

Resi70, this is a very interesting solution worth investigating. I will test this and report.