forwarding to all including self, can it be done ? 7

[foosy]

I have a hunt group in which there is one extension, the one of the secretary.
Call routing is sending all incoming calls to that hunt group, ie the secretary.
Secretary has a button programmed to forward all calls to all phones. It just makes all phones ring at the same time, except her phone- which makes sense as she is the one that forwarded the calls, BUT, I do want it to ring her phone too. Can it be done?

This for example in the case where there are many calls coming and the secretary needs support from other people at the office, or when there is only one person in the office and you want all phones to ring so that the person can answer the closest physical phone.

One restriction, is that I need this to be done through the button programming on a status button, so we can easily see if the phones are ringing on all or not. Again, I have this all working minus ringing on the secretary's phone. Would it work with adding a virtual user set to ring on that same phone? Any other ideas?

 

[foosy]

Wholeheartedly agree: doing the routing based on the VMPro has so many more capabilities, and we have been using it with a lot of success.
This extra tip - to set the forward number without activating call forwarding is great as it can be set and checked from both the VMPro and the phone system, while also turning the status lights on. Just setting the call forward number does not provide the capability to turn the light off as it is not a toggle action, which is why I needed an extra button for signaling the canceling of forwarding.

 

[snowman50]

Guys that sounds like a great idea.

Any chance you can upload the screen shots of the call flow and how the variables work.
also the buttons on the secretary phone.

I would love to give this a go on my test system to help increase my knowledge.

 

[foosy]

Here you go with the basics.

The defined huntgroups:

The huntgroup to ring all phones:

The button programming on the secretary's phone:

The incoming call route:

The VMpro module (there is more to it based upon what you want to do, but this is the base you need:

Good luck.

 

[snowman50]

Great..thank you..

I did get the variable to work with a test module..and transfer to the forward number depending on which button you pressed ok.

I was the same as you ..getting the forward indicator to go out when you are no longer forwarded was my issue,...I was still using forward all..which acted like a status button.
When you pressed it it give you the number you forwarded to so I just had to clear it and save.

I didn’t understand the Forward 0 until you showed me the module...but I see now how it works..

Thanks for sharing..