Need workaround when machine hosting VMpro is down 2

[foosy]

I have all the routing always starting with the VMpro.
I encountered an issue that when the server is down for whatever reason, all the calls end in a black hole.
Now of course it makes sense - but I need a workaround without intervention.
Ideally, it would be able to use some basic routing when detecting that VMpro is not there.
How do I implement that, hopefully also with immediate action, so that the trigger for using the alternative routing is based on VMpro being dead and not on a call timing out after ringing into oblivion.

 

[Nutritional_Info]

Fallback destinations on the ICR?

 

[AACon]

fallback, or create a group with the same name as the vmpro module and it'll fall back to that automagically.

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[derfloh]

Activate the warnings area in Manager. It will show you the hint that you should create a group with the same name as the VMPro module.

Need some help with IP Office?

https://www.fwilke.com/home

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[foosy]

Thanks.
It's working with a small caveat - the first call after the issue occurs does not go through.

I tested by disconnecting the network from the machine hosting VMpro.
The first call gets picked up by a blank as no phone rings. It's just dead silence.
The second call gets routed OK.

 

[derfloh]

IP needs a moment to recognize that VMPro isn't there anymore. If you wait som time, you will see that. You can watch the VM status in System Status Apllication.

Need some help with IP Office?

https://www.fwilke.com/home

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[Z-man]

just curious, does your VM Pro go down often? You make it sound like this is a normal thing. Not sure. But VM Pro is very reliable provided the machine that hosts it is. I run VM Pro on everything from Server 2019, Windows 7 & 10 machines, and even a small solid state mini pc with an atom processor. Down time is pretty much zero.

 

[foosy]

No, it does not happen often. And yes,you are right, if it goes down, it’s due to the machine it’s running on. In my case it is a virtual machine.

 

[ogTOKYO]

definitely use backup ICR so that calls atleast go through.

Also, vmpro shouldn't be going down religiously, there's something wrong for sure. backup uninstall/install vmpro.

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