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Hi, here's the scenario. Exec has 3 call appearances and wants to keep the ability to receive multiple calls. However, if he chooses to ignore a call because he's on a call, he wants that caller to get his "I'm on the phone" greeting instead of his normal greeting. As of now, callers only get...

Hi Gunnar and thanks for your reply. I do have voicemail pro. I like your idea above but the user doesn't want to queue the call or route to receptionist. He's an exec and his scenario is this: He likes the ability to answer multiple calls on his a b c keys but sometimes he wants to let a...

Hi all, I'm on IPO 9.05 and simply trying to get a "busy" greeting to play when a user is on the phone. GREETING 1 is active for internal and external calls. Greeting 2 is active for "number engaged" calls. Yet if on the the phone, only greeting 1 plays. Is it because of rollovers ? I'm on...

Thanks Rodney, you answered before I had a chance to ask lol

Thanks, have a star! Yeah the help section was talking about needing a "delta server". I didn't understand that reference.

Hi, hoping someone can provide some guidance. Need employees to enter a client code before allowing them to call long distance. Want that code to show up in smdr traffic along with the extension it was dialed from. Not sure if I should be going the account code or auth code route. If I read...

I guess I'm tired and confused. So when they call 300 (which is the boss's extension) it still dumps the caller into mailbox 300, not the HG. I have a start point for that user that "collects" and goes to "get mail" for HG . I also have a leave point with a 'leave mail" for the HG that targets...

bummer! Man, Avaya shows no mercy. I miss Nortel :(

Intrigrant, am I supposed to but the leave start point under the user as well or under the hunt group ? TIA

Stars all around, thank you all for the suggestions. Any word on when 9.1 is out? I just fired this 9.0 up, I think they get a free upgrade if it's within 90 days or something like that. Intrigrant, I'm going to try your suggestion now. I'm admittedly weak with vm pro....

Hi all, I have an IPO 9.0 with voicemail pro. I have a secretary who's 200 and the boss is 300. Secretary has bridged appearances of the boss's a b c keys. She wants to get a message waiting light when someone leaves a message at 300, regardless if it's internal or external. How do I...

Found the answer: dial 777 from a phone. Login to mailbox. Once logged in press option 6.

This basic edition seems more complicated than standard ipo. Does anyone know how to set up message notification on a user mailbox? All I see is "greeting" "message" "passcode" options.

I forgot to mention we are using centralized voicemail pro.

Hi , I have a site A and a site B that are SCN'd together via H323 trunks and the sets are 5420 digital sets. Certain execs would ideally like to have the same extension and voicemail at both offices. When they call internally they would like it to display the same extension number. When...

I thought that's what I had done too. So here's my setup, albeit with fake numbers: CEO has a digital 9508 set, extension 1000. He has a DID 555-1000. That 555-1000 rings not only on his extension 1000 but two secretaries as well by way of bridged appearances on their extensions, 1200 and...

I just had the same problem and I couldn't get it to work without setting it up as a vpn phone. You might be better off just following the documentation for vpn. It's more secure anyway.

Hey amriddle01, well I found an issue with the twinning and I'm hoping I am just overlooking something. It seems when the vpnphone (model 9620L) is unplugged from the internet, the CEO's calls, bothe external and internal, go straight to his voicemail. If I plug the phone in, all works well...

Sweet!! I just tried the twinning feature and it works perfectly. That's EXACTLY what I was looking for. Thanks all for your help!

Ok, I will just hotdesk them and uncheck remote extension then. I guess that whole feature is just a marketing scam then? They make you buy a license you don't need? Thanks for your help. Have a star.