Hi all, I'm on IPO 9.05 and simply trying to get a "busy" greeting to play when a user is on the phone. GREETING 1 is active for internal and external calls. Greeting 2 is active for "number engaged" calls. Yet if on the the phone, only greeting 1 plays. Is it because of rollovers ? I'm on appearance A when another call comes in on appearance B. I'm expecting that call to get greeting 2 when unanswered. Is that not possible? Thanks in advance !
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Busy Greeting ? 1
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Try this as a workaround:
- User 444, fwd on busy to 555
- Make a personal HG 555, 1st announcement, make user 444 a member.
- Record "busy msg" on 1st announcement for HG 555
Now the call(ers) will stack up in a queue, and you can even do some treatment to them if the waiting time gets horribly long.
- Overflow to receptionist (they will see where it came from)
- Have a second announcement (
- Send to HG voicemail (make the User member of the HG voicemail in the Source Number)
- If you have VMPro, you can send directly to the user mailbox, or do some other tricks.
All numbers above are just examples.
Kind regards
Gunnar
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Mille viae ducunt homines per saecula Romam
- User 444, fwd on busy to 555
- Make a personal HG 555, 1st announcement, make user 444 a member.
- Record "busy msg" on 1st announcement for HG 555
Now the call(ers) will stack up in a queue, and you can even do some treatment to them if the waiting time gets horribly long.
- Overflow to receptionist (they will see where it came from)
- Have a second announcement (
- Send to HG voicemail (make the User member of the HG voicemail in the Source Number)
- If you have VMPro, you can send directly to the user mailbox, or do some other tricks.
All numbers above are just examples.
Kind regards
Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam
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Hi Gunnar and thanks for your reply. I do have voicemail pro. I like your idea above but the user doesn't want to queue the call or route to receptionist. He's an exec and his scenario is this: He likes the ability to answer multiple calls on his a b c keys but sometimes he wants to let a caller go into voicemail if he's on another call and would like for them to hear a greeting that says "he's on another call, I'll call right back" instead of just hearing his regular greeting.
Callers currenrly only get that greeting if all a b c keys are in use. Is it possible in pro to get the system to recognize an appearance button is in use in order to give greeting 2 ? Thanks in advance.
Callers currenrly only get that greeting if all a b c keys are in use. Is it possible in pro to get the system to recognize an appearance button is in use in order to give greeting 2 ? Thanks in advance.
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